Service Advisor
Company: Ted Britt Chantilly Ford
Location: Chantilly
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Description: Responsibilities
Assist customers with their vehicle service needs from check-in to
delivery. Provide accurate cost estimates and repair
recommendations. Coordinate repairs with technicians and
communicate updates to customers. Review completed work and ensure
customer satisfaction. Promote additional maintenance services and
maintain profitability goals. Qualifications High school diploma or
equivalent required; associate degree preferred. Minimum 2 years of
experience as an Automotive Service Advisor or similar customer
service role. Strong knowledge of vehicle systems, maintenance, and
repair processes. Proficiency in dealership management systems
(Reynolds preferred). Excellent communication, organizational, and
multitasking skills. Ability to build trust and rapport with
customers and technicians. Proficient in Microsoft Office and
general computer applications. Valid driver’s license with a clean
driving record. Professional appearance and positive attitude.
Compensation & Benefits Competitive base pay plus commission
opportunities Medical, Dental, and Vision Insurance LegalShield
Coverage Voluntary Life Insurance, Long-Term Disability (LTD),
Accident, and Critical Illness Insurance 401(k) with Employer Match
Paid Sick Leave, Vacation, and Holidays Ongoing training and
professional development Employee discounts on vehicles, parts, and
services Requirements:
Keywords: Ted Britt Chantilly Ford, Rockville , Service Advisor, Customer Service & Call Center , Chantilly, Maryland
