eQIP Agent (Hourly)
Company: Disability Solutions
Location: Rockville
Posted on: October 31, 2024
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Job Description:
Job Description Westat is seeking an eQIP Agent to join its
team. We are seeking an energetic, self-motivated professional who
is dependable, has good attention to detail, and is deadline
driven.Job Responsibilities:As an eQIP Agent, the applicant will
have a broad array of responsibilities. eQIP Agents have to update
eQIP applicant statuses and upload documents into a Dept. of ED
system called ICAM. This system monitors the status of all eQIP
applicants, and it is absolutely important that no mistakes are
made in this system. Whenever a change is made in this system or a
document has been uploaded, the eQIP Agent who made the change is
responsible for alerting the Dept. of ED ICAM team via email. eQIP
Agents are also responsible for helping applicants with their
application over the phone. This whole process can sometimes take
up to two hours, so patience is key. Additionally, eQIP Agents will
have to mail out packets (via inter-office mail as well as FedEx),
email applicants directly, schedule phone calls, is comfortable or
willing to learn WebEx, check voicemail and put together hardcopy
information packets. Qualifications/Requirements:-- Must have
excellent attendance at the on-site location in Gaithersburg, MD--
It is required by the Dept. of ED that all eQIP Agents be U.S.
Citizens and have to go through eQIP themselves-- Must have
excellent customer service skills and be able to speak with a broad
range of people over the phone.-- Must display a professional
demeanor and have a "team player" attitude-- Must be able to
multi-task and complete a broad array of tasks accurately and in a
timely manner each day-- Must be accurate and
detail-orientatedThese assignments are temporary hourly positions.
Benefits are based on hours worked and tenure.Westat is an Equal
Opportunity Employer and does not discriminate on the basis of
race, color, religion, sex, national origin, age, veteran status,
disability, marital status, sexual orientation, citizenship status,
genetic information, gender identity, or any other protected status
under applicable law.
Keywords: Disability Solutions, Rockville , eQIP Agent (Hourly), Sales , Rockville, Maryland
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