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Applicant Services Representative

Company: Rocs Grad Staffing
Location: Rockville
Posted on: May 15, 2024

Job Description:

*Why You Want To Work Here:*We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.*Responsibilities of the Applicant Services Representative:** Answer incoming phone calls* Receive and respond to incoming emails* Calculate benefits information, status, and payments* Route calls to appropriate departments* Process status requests, applications, documents, and eligibility waivers* Maintain files of information* Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies* Other duties as assigned*Requirements of the Applicant Services Representative:** Over 2 years of previous customer service / data entry processing experience* Previous benefit fund experience strongly preferred, but not required* Previous banking or number/ finance-oriented experience desired* Listens well with the ability to communicate effectively both in verbal and written communications* Presents a professional image in the office* Strong attention to detail* Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor#GAJob Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:* 401(k)* Dental insurance* Flexible schedule* Health insurance* Paid time off* Vision insuranceExperience level:* 1 year* 2 years* 3 years* No experience needed* Under 1 yearShift:* 10 hour shiftWeekly day range:* Monday to FridayWork setting:* In-person* OfficeEducation:* Bachelor's (Preferred)Experience:* Customer service: 2 years (Required)* Data entry: 2 years (Required)Work Location: In personby Jobble

Keywords: Rocs Grad Staffing, Rockville , Applicant Services Representative, Sales , Rockville, Maryland

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