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Customer Service Representative

Company: NVA
Location: Rockville
Posted on: May 29, 2023

Job Description:

General information

City: Rockville

State: Maryland

Hospital Name: Bush Veterinary Neurology Service - Rockville

Job Type: Support Staff

Description & Requirements

Client Care Representative- Full Time Position - Rockville, MD

At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who are compassionate and care deeply for our patients. They play a significant role in our organization's success and our patients' health. As such, BVNS believes in recognition and fair compensation for our team members by providing:

  • Competitive wages, no weekends, no overnight shifts, PTO, and paid holidays
  • Full-Time position, 40 hours a week plus opportunity for over-time
  • Leadership opportunities
  • Customized training plans to assist in successfully meeting career goals
  • Extensive Employee Assistant Program and Mental Health Benefits
  • Eligibility for our quarterly Support Staff Bonus Program

    BVNS Rockville is growing and expanding! If you are looking for a new and exciting work environment where your education and advanced skillset are appreciated and where you can continue growing in your career, BVNS may be right for you!

    Responsibilities and Duties

    --- Greet clients and guide them through check-in procedures

    --- Answer incoming phone calls, voicemails and emails

    --- Provide compassionate client communication and education

    --- Schedule patient appointments

    --- Record requests and communications with referring veterinary offices and pharmacies

    --- Utilize practice management software to maintain client and patient records

    --- Administrative duties such as filing, data entry, faxing, emailing, etc.

    --- Check-out clients, ensuring discharge information and charges are correct

    --- End of day processes

    Qualifications and Skills

    --- Minimum of 2 years experience as a Veterinary Receptionist, or 5 years as a Client Service Representative in another business setting

    --- Veterinary Receptionist experience a plus!

    --- EzyVet or SmartFlow experience a plus!

    --- Professional phone, in-person and email etiquette a must

    --- The ability to handle stressful or emergent situations in a calm and supportive manner

    --- Excellent verbal and written communication

    --- Proven customer service skills

    --- Positive team player

    --- Experience with Microsoft programs and ability to quickly learn company software systems

    --- Experience with a multi-line phone system

    --- High School Diploma, GED, or higher education

    Additional Benefits Offered

    --- Medical, Dental, and Vision Benefit Plans

    --- Extensive Employee Assistant Program and Mental Health Benefits

    --- 401(k) with Company Match

    --- Paid Time Off and Six (6) Paid Holidays Off

    --- Annual allowance for scrubs and other BVNS apparel

    --- Other voluntary benefit plans available including Life, STD, LTD, Aflac, Pet Insurance, Legal, etc.

    --- Employee discounts on neuro-related services, medications, and lab work

    About Us

    To learn more about BVNS, visit our website at or our Facebook page To pursue this career opportunity, e-mail your resume, job application and cover letter to

    NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Keywords: NVA, Rockville , Customer Service Representative, Sales , Rockville, Maryland

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