Customer Service Representative
Company: NVA
Location: Rockville
Posted on: May 29, 2023
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Job Description:
General information
City: Rockville
State: Maryland
Hospital Name: Bush Veterinary Neurology Service - Rockville
Job Type: Support Staff
Description & Requirements
Client Care Representative- Full Time Position - Rockville, MD
At Bush Veterinary Neurology Service, we acknowledge and value our
supportive team members. They are educated and skilled individuals
who are compassionate and care deeply for our patients. They play a
significant role in our organization's success and our patients'
health. As such, BVNS believes in recognition and fair compensation
for our team members by providing:
BVNS Rockville is growing and expanding! If you are looking for a
new and exciting work environment where your education and advanced
skillset are appreciated and where you can continue growing in your
career, BVNS may be right for you!
Responsibilities and Duties
--- Greet clients and guide them through check-in procedures
--- Answer incoming phone calls, voicemails and emails
--- Provide compassionate client communication and education
--- Schedule patient appointments
--- Record requests and communications with referring veterinary
offices and pharmacies
--- Utilize practice management software to maintain client and
patient records
--- Administrative duties such as filing, data entry, faxing,
emailing, etc.
--- Check-out clients, ensuring discharge information and charges
are correct
--- End of day processes
Qualifications and Skills
--- Minimum of 2 years experience as a Veterinary Receptionist, or
5 years as a Client Service Representative in another business
setting
--- Veterinary Receptionist experience a plus!
--- EzyVet or SmartFlow experience a plus!
--- Professional phone, in-person and email etiquette a must
--- The ability to handle stressful or emergent situations in a
calm and supportive manner
--- Excellent verbal and written communication
--- Proven customer service skills
--- Positive team player
--- Experience with Microsoft programs and ability to quickly learn
company software systems
--- Experience with a multi-line phone system
--- High School Diploma, GED, or higher education
Additional Benefits Offered
--- Medical, Dental, and Vision Benefit Plans
--- Extensive Employee Assistant Program and Mental Health
Benefits
--- 401(k) with Company Match
--- Paid Time Off and Six (6) Paid Holidays Off
--- Annual allowance for scrubs and other BVNS apparel
--- Other voluntary benefit plans available including Life, STD,
LTD, Aflac, Pet Insurance, Legal, etc.
--- Employee discounts on neuro-related services, medications, and
lab work
About Us
To learn more about BVNS, visit our website at www.bvns.net or our
Facebook page www.facebook.com/BVNSNeuro/. To pursue this career
opportunity, e-mail your resume, job application and cover letter
to alyson.marcoux@bvns.net.
NVA is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, protected veteran or disabled status, or genetic
information. Pursuant to the San Francisco Fair Chance Ordinance,
Los Angeles Fair Chance Initiative for Hiring Ordinance, and any
other state or local hiring regulations, we will consider for
employment any qualified applicant, including those with arrest and
conviction records, in a manner consistent with the applicable
regulation.
Keywords: NVA, Rockville , Customer Service Representative, Sales , Rockville, Maryland
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