Help Desk Technician
Company: Planet Depos
Location: Rockville
Posted on: January 16, 2023
|
|
Job Description:
Description:
The Help Desk Technician provides daily support to employees who
are using software, hardware, or other computer systems and needs
help completing tasks. They are responsible for troubleshooting
problems through diagnostic tests and remote access to computers.
They assist in coordinating PC hardware, software and peripheral
installations, and upgrades. In addition, they provide support for
telephony, operational activities, and other technologies, as
directed. They must have sufficient technical knowledge and be able
to communicate effectively to understand the problem and explain
its solution. They must also be customer-oriented and composed? to
deal with demanding customers.HELP DESK TECHNICIAN ESSENTIAL
FUNCTIONS:Provide phone and helpdesk support for local and off-site
employees.Diagnose system errors and other issues.Follow-up with
employees to ensure issues are resolved.Assist with the onboarding
and training of new employees.Set up new employee accounts and
delete terminated employee accounts.Manage helpdesk tickets in a
timely manner.Utilize ticket tracking system to document all
support incidents. Assist with maintaining inventory of hardware,
software and support assets. Responsible for assisting employees
with PC's, mobile devices, printers, and related equipment
(monitor, keyboard, mouse, hard drives, etc.)Support software
applications, including troubleshooting programs, testing, and
applying new software releases.A basic understanding of
Cybersecurity technologies (MFA, DUO, MDM, etc.)Meet SLA's, KPI's
and Metrics as defined.Primary onsite work at the Rockville Md.
Office to assist in supporting the company's physical office (e.g.,
connections for employees' workstations and phones, wireless access
points, routers, computer server room, etc.).Possible additional
travel may be required to satellite PD offices in the DMV
area.Possible after-hours/weekend work.Perform other duties as
assigned.HELP DESK TECHNICIAN LOCATION:This position is an
in-office role (therefore proof of COVID vaccination required)
based out of Rockville, MDHELP DESK TECHNICIAN SHIFT:9:00am -
5:00pm EST Monday - FridayHELP DESK TECHNICIAN COMPENSATION:$24.04
- $31.25 per hour
Requirements:
Minimum of 2 years' experience in Information Technology,
specifically in user support for hardware/software problems.Good
understanding of computer systems? mobile devices? and other tech
products.Ability to diagnose and solve basic technical issues.Must
have great attention to detail and excellent verbal and written
communication skills. Must be motivated, organized, and work well
under pressure.Must be able to work well without direct
supervision.Must have a strong sense of urgency and ability to
prioritize.Ability to lift up to 50lbsStrong Background
In:Microsoft Active DirectoryActive Directory User ManagementGroup
Policy ManagementNTFS PermissionsOffice 365 and Azura cloud
servicesOffice 2010 and above RequiredEOE M/F/D/VPI200853013
Keywords: Planet Depos, Rockville , Help Desk Technician, Professions , Rockville, Maryland
Click
here to apply!
|