CAT Helpline Analyst

Company: FINRA
Location: Rockville
Posted on: September 5, 2020

Job Description:

The Helpline Analyst will work with internal and external constituents to provide specialized technical support to the Consolidated Audit Trail ("CAT") Industry Members. The Analyst applies analytical skills to conduct research and coordinate processing of requests and issues. This is competent-level professional work in which incumbents are refining and expanding skills, and working under supervision and guidanceExperience:Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the CAT systemIntakes calls, researches, resolves and documents issues of moderate complexityProvides excellent internal/external customer service in specialized area of regulatory responsibility, namely the Consolidated Audit Trail.Respond to customer requests by providing functional and navigational support for CAT.Assists firms with moderately complex questions regarding validation and linkage error correction.Confers with senior Help Desk staff and subject matter experts for guidance on complex issues as appropriate.Document all incoming customer inquiries into the CRM system to provide detailed information on the caller, the caller's firm, and type of data/technical request and questions.Develops a proficiency on SEC Rule 613, the CAT NMS Plan rules and related technical specifications.Mentors junior analysts.Utilizes computer resources and software applications as necessary to develop tracking spreadsheets and identifying trendsProvide end user training and advice.Education/Experience Requirements:Bachelor's degree in Finance, Economics, or Business with a minimum of two (2) years of related experience or the equivalent combination of education and experience.--Experience in the financial industry demonstrating knowledge of regulatory reporting and analytical skills is preferred.Knowledge of relevant FINRA/SEC rules and regulations.--Knowledge of securities markets, member firm operations, books and records.Excellent customer service skills.Ability to interact with a variety of stakeholders such as Industry Members and SRO/SEC regulatory staff.--Competence using a desktop computer with the full suite of office software applications.Excellent written and verbal communication skills required.Working Conditions: Work is normally performed in an office environment with potential for occasional travel.

Keywords: FINRA, Rockville , CAT Helpline Analyst, Professions , Rockville, Maryland