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Junior Program Support Analyst with Security Clearance

Company: Gryphon Technologies
Location: Rockville
Posted on: March 27, 2020

Job Description:

Member Focused, Employee Driven Municipal Credit Union has been serving the financial needs of its members for over 100 years. Headquartered in the financial district of Manhattan with assets of almost $3 billion, we serve over 500,000 members with 16 branches in the five boroughs. Currently, Municipal Credit Union is reinventing itself under new leadership with a mission of providing the best member service and exceptional value to our members. If you are interested in changing the status quo and making a difference in peoples' lives, consider joining our new team! Municipal Credit Union offers a highly competitive total rewards package including retirement benefits, medical and dental plans, generous paid time off and much more. POSITION OVERVIEW: The Director of Operations reports directly to the Chief Operations Officer and will provide leadership and oversight for the day-to-day back office operations of the credit union. Heavily focused on member service standards while supporting all branches, a full service contact center, and other key areas within the credit union. Responsible for meeting organizational goals while assessing and implementing operational efficiencies through improve processes. Specific duties include, but are not limited to, the following: -- Oversee all daily Payment Operations including but not limited to SEG payroll processing, Sharedraft processing, ACH, Remote Deposit Capture, ATM item processing items and provide support and guidance in researching member inquiries and disputes. -- Responsible for overseeing record retention policy and regulations, member records, incoming member correspondence and other related back office functions including supporting the Branch Operations. -- Responsible for setting both short-term and long-term goals to best support the credit unions business strategy. -- Responsible for development, implementation and management of departmental operating budgets, monthly board reports, etc.; serves on strategic committees; partnering across the organization to implement process improvements. -- Other responsibilities include monitoring internal controls and procedures; ensuring compliance with all state/federal legislation; promoting the credit union; maintaining relations with associations, service organizations, and vendors that transact business with the credit union. -- Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance. -- Knowledge of related NACHA rules, Regulation E, D CC, Truth in Lending Act, Bank Secrecy Act, NCUA rules and regulations and other government regulatory agencies. -- Perform other related duties as requested and special projects as assigned. Qualifications: -- Bachelor's degree, Masters preferred required or equivalent working experience -- A minimum of 10 years of experience working on in an operational leadership position. -- Proven experience in Electronic Payment processing, including but not limited to, ACH payment and share draft (check) processing, including applicable knowledge of governing regulation and legal requirements. -- Strong qualitative and quantitative analytical skills. -- Ability to lead a diverse project team, manage multiple project tasks concurrently and effectively coordinate and control cross-functional implementation plans. -- Knowledge of Word, Excel, and Windows is required. -- Proficient verbal and written communication skills required. -- Ability to perform in a high-volume environment, meet deadlines, and to handle difficult situations with tact, empathy and professionalism. -- Highly ethical. Municipal Credit Union (MCU) is an Equal Opportunity Employer. MCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Gryphon Technologies, Rockville , Junior Program Support Analyst with Security Clearance, Professions , Rockville, Maryland

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