TEAM LEAD, PAYMENTS SUPPORT (ACH/WIRES)
Company: NIH Federal Credit Union
Location: Rockville
Posted on: October 19, 2024
Job Description:
All Jobs -> - Team Lead, Payments Support (ACH/Wires)
You can get further details about the nature of this opening, and
what is expected from applicants, by reading the below.
This position will have a flexible hybrid work schedule. In office
presence at our HQ in Rockville, MD is required a few times a
week.We are looking for more than just an employee; we are looking
for a true team member dedicated to enhancing the member
experience! Come join the credit union movement and Discover
Banking With Heart at NIHFCU!At NIHFCU, one of our core values is
investing in our employees, which is why we offer:
- Benefit Package for all Full time employees includes health,
dental, vision.
- Life Insurance benefits
- 401(K) and profit sharing
- Career Advancement and development
- Credit Union Membership with discounted services and
productsLearn how our NIHFCU team thrives-not only in making a
difference for the members they serve, but for themselves! Want to
know more about NIHFCU's "Banking with Heart" career opportunities?
#NIHFCUCareers #BestCreditUnions:The Payment Support Team Lead is
responsible for overseeing the day-to-day operations of the payment
support team to meet the needs of our members, ensuring compliance
with NIHFCU policies, procedures, and regulatory requirements.
Responsibilities include supporting all payments tasks assigned to
the team, ensuring timely and accurate processing of payments,
resolving payment-related issues, and providing excellent customer
and departmental support. This position requires knowledge and
expertise in Automated Clearing House (ACH) rules and regulations,
ACH processing, electronic funds transfer including Wires, Lockbox,
Mobile Deposit, Remote Deposit Capture, and advanced Check Item
Processing solutions.Assist the Manager, Payments Support with
coordinating teamwork schedules to ensure proper coverage of
department operations and providing individualized coaching and
training to enhance team performance.MAJOR DUTIES AND
RESPONSIBILITIES
- Support and coordinate the operations of the department under
the guidance of the Manager, Payments Support ensuring prompt
accurate service levels to include professionalism, product
knowledge, and member satisfaction. Operations of the department
include ACH, foreign and domestic wire transfer approval and
processing, Shared Branch settlement, lockbox, mailed deposits and
loan payment processing, remote deposit capture and mobile deposit
approval, check item processing and member dispute resolution.
- Research and provide innovative solutions to enhance
efficiency, productivity, and improve member service and
satisfaction while mitigating risk within payment operations.
Handle escalated payment-related inquiries and issues from
customers and team members.
- Assist with internal accounting controls relating to
reconciliations and settlements of various payment channels and for
keeping the Manager, Payments Support appraised of any weakness
relating to internal control or accounting processes.
- Responsible for supervising, coaching, and providing regular
feedback to team members including conducting mid-year and annual
performance evaluations for reporting staff.
- Support and facilitate cross-training and skill development of
team in keeping with the needs of the department and other
departments when required. Attend required training and take
initiative to develop and maintain the necessary knowledge and
skills required to maintain effective performance.
- Monitor and manage payment workflows to optimize efficiency and
accuracy. Ensure payments are processed accurately and within
established timeframes.
- Initiate and help implement in collaboration with IT any
operational upgrading, product rollout, and testing required as a
result of new regulations, or necessary enhancements.
- Play an active role in project planning and implementation, and
work with the senior management team to achieve credit union goals
of wider product range and increased number of payment
solutions.
- Initiate and follow-up with supervisors or managers of other
departments in the credit union to resolve issues regarding member
satisfaction with deposit products, member service requests, and
postings errors.
- Serve as the subject-matter expert for the Payments Support
team; work with staff within and outside of the department to
resolve any reconciling issues or complex processing errors as
directed by the Manager.
- Maintain knowledge of the latest changes in the Payments
Industry including Real-Time faster payments, mobile activities, as
well as the evolving trends in the Federal Reserve System for ACH,
Cash Services, Wires, and Check Services.EDUCATION & EXPERIENCE
- Bachelor's degree in Accounting, Finance or acceptable related
field. Three (3) to five (5) years minimum of progressive financial
institution experience.
- Must have at least 3-4 years of ACH, Wires and Check processing
experience in a back office setting from a financial institution,
bank or credit union.
- One or more of the following accreditations is preferred: AAP,
APRP, and NCP.
- Demonstrated knowledge of automated back-office transaction
processing, generally accepted accounting principles, financial
accounting standards, and applicable federal, state
regulations.
- Must have knowledge and comply with applicable laws and
regulations, including but not limited to, UCC, FRB and NACHA
Regulation, Reg-E, Reg-CC, the Bank Secrecy Act, the Patriot Act,
and the Office of Foreign Assets Control.REQUIRED COMPLIANCE
COURSESEnsure that work results and processes comply with relevant
laws and with established NIHFCU policies, procedures, and
practices, including, but not limited to, the Bank Secrecy Act
(BSA). Attend all required training or complete and pass all online
required training courses as applicable.NIHFCU is an Equal
Opportunity Employer and does not discriminate against employees or
applicants based on race, color, religion, sex/gender, national
origin, disability, age, or any other category protected by
law.
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Keywords: NIH Federal Credit Union, Rockville , TEAM LEAD, PAYMENTS SUPPORT (ACH/WIRES), Other , Rockville, Maryland
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