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Systems Administration and Helpdesk Support

Company: Innovative Management & Technology Services
Location: Rockville
Posted on: May 12, 2024

Job Description:

Company Overview:

Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management! IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government agencies.

Job Title: Systems Administration and Helpdesk Support

Location: Rockville, MD

Overview: The Systems Administration and Helpdesk Support professional is responsible for providing effective support and maintenance across the organization's IT infrastructure, including both on-premise and AWS cloud environments. This role ensures prompt and efficient resolution of user issues and ongoing system maintenance.


Perform daily onsite support tasks for secure LAN users, virtual desktops, and laptops, including troubleshooting, account management, application support, and general maintenance.

Task Area 2 - Infrastructure and Cloud Engineering Support: Assist in supporting infrastructure that facilitates both on-premise data center and cloud-based operations.

Subtask 4.2.8 - Network Security and Patch Management: Support routine patching of servers and systems, maintaining up-to-date security patches and compliance with security standards. Manage Anti-Virus and Anti-Malware across all hosts.

Subtask 4.2.7 - Helpdesk Support: Provide Tier 2 and Tier 3 support to the Helpdesk, helping to resolve complex technical issues and contribute to high levels of user satisfaction.

Participate in Disaster Recovery and Business Continuity/Continuity of Operations Planning (COOP) as well as Backup and Recovery tasks.


Must possess an associate degree or higher in Information Technology, Computer Science, or a related field.

A minimum of 2 years of experience in systems administration and helpdesk support, ideally in a hybrid IT environment.

Junior cybersecurity certification (Security+ or similar) required.

Familiarity with cloud technologies, and any cloud certifications, such as AWS Cloud Practitioner, is preferred.

Must possess or be able to obtain a Tier 2 Public Trust clearance.

Tools and Technologies:

Experienced in managing Windows Operating Systems and applications, capable of troubleshooting and providing effective support.

Knowledgeable in using network management and monitoring tools and supporting virtualized environments like VMWare.

Work Hours:

Work hours are from 9:00 AM to 5:00 PM, Monday through Friday, excluding Federal holidays, with occasional extended hours as needed for support escalations.

IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Keywords: Innovative Management & Technology Services, Rockville , Systems Administration and Helpdesk Support, Other , Rockville, Maryland

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