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Care Ambassador

Company: Montcordia
Location: Rockville
Posted on: January 27, 2023

Job Description:

Position Summary: Care Ambassadors supervise a group of first-class Direct Care Partners (DCPs). These DCPs provide non-medical in-home and community-based emotional and personal care supports to older adults that enable them to live at home safely and securely, while enhancing their quality of life and overall well-being. Care Ambassadors are responsible for scheduling, ongoing support and supervision for DCPs, and payroll and billing data management. Care Ambassadors also participate in interviewing, selecting, and training DCPs.
Care Ambassadors also partner with older adults and their families to design solutions, provide supports, and coordinate care that enables optimal quality of life outcomes. Care Ambassadors perform comprehensive, holistic assessments for companion care clients that guide their development, execution, and monitoring of the person-centered comprehensive Companion Care Plan.

Team Member Expectations: All team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:
1. Manages Direct Care Partners' (DCPs) Performance to Ensure Work Meets Quality Standards
a. Oversees DCPs' execution of the Care Plan
b. Ensures that DCPs are using person centered practices and principles that enhance quality of life for clients served
2. Takes Personnel Actions
a. Conducts hiring interviews for DCP positions and informs Human Resources which job candidates will be extended an employment offer
Service Coordination, Inc.
b. Takes disciplinary actions consistent with Montcordia's policies and procedures to address performance concerns
c. Recommends to Geriatric Care Manager, RN Case Manager, Vice President of Montcordia, and Human Resources Director, termination of DCPs when performance does not meet job expectations
d. Conducts annual performance evaluations for DCP team members
3. Monitors, Documents and Audits
a .Monitors and approves care notes, timesheets, mileage and billing on a daily basis
b. Monitors, reviews and approves DCPs' company debit card purchases made on clients' behalf
c. Records and maintains supervision records and performance evaluations for developmental feedback and performance evaluations
4. Provides Occasional Companion Care Services
a. Provides fill-in companion care supports for clients as needed. This may include transporting clients in your personal vehicle.
5. Facilitates/Participates in Meetings to Collaborate with Team Members
a. Facilitates weekly DCP roundup meeting
b. Participates in monthly organizational and program leadership meetings to stay informed of changes affecting policies, procedures and practices
c. Participates in and/or facilitates work groups and committees as assigned
6. Scheduling
a. Manages DCPs' schedules through collaboration with team on optimal client/DCP matches
b. Manages scheduling software
c. Manages call-outs and approves time off requests, while triaging client scheduling needs
d. Optimizes scheduling to ensure client needs are met, while simultaneously meeting DCP Performance Utilization (PU) benchmarks
7. Develops and Monitors Companion Care Plans and Conducts Follow-up Activities
a. Conducts comprehensive, holistic assessment of the older adult's current functioning, physical and mental status, social circumstances, environment, and overall well-being
b. Develops, implements, and monitors the person-centered comprehensive Care Plan based on the comprehensive assessment and the person's strengths, goals, and needs
c. Enhances quality of life of people supported by recommending and arranging meaningful social, spiritual and cultural activities
d. Conducts regular on-site visits to monitor supports and ensure quality services
e. Identifies and addresses any service gaps and coordinates with Montcordia team on potential solutions
f. Develops and implements person centered solutions to resolve client and DCP concerns
8. Crisis Prevention and Support
a. Participates in on-call rotation, requiring potential in-person visits
b. Completes Incident Reports and follow-up activities

Other Responsibilities:
Builds referral streams to grow this division within SCI through community outreach and marketing support.
Provides professional coverage as needed, including answering inquiries for service and crisis response.
Recommends and engages in projects designed to empower people or to expand or improve the service delivery system.
Participates in meetings and training sessions that offers learning opportunities and that promote and enhance skills and professional development.
Completes other duties as assigned.


Baccalaureate or Masters' degree in human services, business, management, or hospitality field.


Minimum of three years' supervisory experience, preferably overseeing the work of direct care providers, like Certified Nursing Assistants (CNAs), companion caregivers, etc.

Experience and ability in working with older adults, those with behavioral challenges, those with medically complex needs, and other populations, and ability to advocate on their behalf.

SCI Value Related Competencies:
People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.
Job Specific Competencies: Building Effective Teams: Creates strong morale and spirit. Fosters open dialogue. Allows people to finish and take responsibility for their work. Defines success in terms of the whole team. Creates a feeling of belonging for team members.
Dealing with Ambiguity: Can effectively cope with rapid change and uncertainty; efficient and productive even when processes are not fully in place.
Composure: Stays calm and even-keeled under pressure or in stressful situations, is a settling influence during crisis. Customer Focus: Thinks of the people we support first and foremost; dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services. Decision Quality: Takes action based on analysis, wisdom, experience, and judgement, considers the relative costs and benefits of potential actions. Developing Direct Reports: Provides challenging tasks and assignments, holds frequent development discussions, is aware of their team's career goals, constructs compelling development plans and executes them.
Integrity and Trust: Follows through with assigned tasks, goals and responsibilities, maintains confidentiality, utilizes company resources effectively, reliably follows through on commitments made to others.
Organizational Agility: Understands the origin and reasoning behind key policies, practices and procedures, understands the culture of the organization.
Planning: Accurately scopes out length and difficulty of tasks and projects, anticipates and adjusts for problems and roadblocks.
Problem Solving: Uses a logical, solution-based approach and SCI best practices to identify options and workable solutions. Quickly recognizes root-cause issues, discovers the source and generates thoughtful, effective, person-centered solutions

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary > 95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle . click apply for full job details

Keywords: Montcordia, Rockville , Care Ambassador, Other , Rockville, Maryland

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