Posted on: January 27, 2023
Position Summary: Care Ambassadors supervise a group of
first-class Direct Care Partners (DCPs). These DCPs provide
non-medical in-home and community-based emotional and personal care
supports to older adults that enable them to live at home safely
and securely, while enhancing their quality of life and overall
well-being. Care Ambassadors are responsible for scheduling,
ongoing support and supervision for DCPs, and payroll and billing
data management. Care Ambassadors also participate in interviewing,
selecting, and training DCPs.
Care Ambassadors also partner with older adults and their families
to design solutions, provide supports, and coordinate care that
enables optimal quality of life outcomes. Care Ambassadors perform
comprehensive, holistic assessments for companion care clients that
guide their development, execution, and monitoring of the
person-centered comprehensive Companion Care Plan.
Team Member Expectations: All team members are expected to: Ensure
services provided follow the organization's mission statement, core
operating values and policies and procedures. follow HIPAA,
confidentiality and security procedures and principles; collaborate
with peers, leadership, and support areas of the organization;
actively participate in and contribute to leadership and other
staff meetings and trainings; maintains compliance with federal,
state, and local employment laws and regulations; follow
self-direction and person-centered planning procedures and
philosophy; and to foster a culture that values diversity.
1. Manages Direct Care Partners' (DCPs) Performance to Ensure Work
Meets Quality Standards
a. Oversees DCPs' execution of the Care Plan
b. Ensures that DCPs are using person centered practices and
principles that enhance quality of life for clients served
2. Takes Personnel Actions
a. Conducts hiring interviews for DCP positions and informs Human
Resources which job candidates will be extended an employment
Service Coordination, Inc.
b. Takes disciplinary actions consistent with Montcordia's policies
and procedures to address performance concerns
c. Recommends to Geriatric Care Manager, RN Case Manager, Vice
President of Montcordia, and Human Resources Director, termination
of DCPs when performance does not meet job expectations
d. Conducts annual performance evaluations for DCP team members
3. Monitors, Documents and Audits
a .Monitors and approves care notes, timesheets, mileage and
billing on a daily basis
b. Monitors, reviews and approves DCPs' company debit card
purchases made on clients' behalf
c. Records and maintains supervision records and performance
evaluations for developmental feedback and performance
4. Provides Occasional Companion Care Services
a. Provides fill-in companion care supports for clients as needed.
This may include transporting clients in your personal vehicle.
5. Facilitates/Participates in Meetings to Collaborate with Team
a. Facilitates weekly DCP roundup meeting
b. Participates in monthly organizational and program leadership
meetings to stay informed of changes affecting policies, procedures
c. Participates in and/or facilitates work groups and committees as
a. Manages DCPs' schedules through collaboration with team on
optimal client/DCP matches
b. Manages scheduling software
c. Manages call-outs and approves time off requests, while triaging
client scheduling needs
d. Optimizes scheduling to ensure client needs are met, while
simultaneously meeting DCP Performance Utilization (PU)
7. Develops and Monitors Companion Care Plans and Conducts
a. Conducts comprehensive, holistic assessment of the older adult's
current functioning, physical and mental status, social
circumstances, environment, and overall well-being
b. Develops, implements, and monitors the person-centered
comprehensive Care Plan based on the comprehensive assessment and
the person's strengths, goals, and needs
c. Enhances quality of life of people supported by recommending and
arranging meaningful social, spiritual and cultural activities
d. Conducts regular on-site visits to monitor supports and ensure
e. Identifies and addresses any service gaps and coordinates with
Montcordia team on potential solutions
f. Develops and implements person centered solutions to resolve
client and DCP concerns
8. Crisis Prevention and Support
a. Participates in on-call rotation, requiring potential in-person
b. Completes Incident Reports and follow-up activities
Builds referral streams to grow this division within SCI through
community outreach and marketing support.
Provides professional coverage as needed, including answering
inquiries for service and crisis response.
Recommends and engages in projects designed to empower people or to
expand or improve the service delivery system.
Participates in meetings and training sessions that offers learning
opportunities and that promote and enhance skills and professional
Completes other duties as assigned.
Baccalaureate or Masters' degree in human services, business,
management, or hospitality field.
Minimum of three years' supervisory experience, preferably
overseeing the work of direct care providers, like Certified
Nursing Assistants (CNAs), companion caregivers, etc.
Experience and ability in working with older adults, those with
behavioral challenges, those with medically complex needs, and
other populations, and ability to advocate on their behalf.
SCI Value Related Competencies:
People Come First (Customer Focus): Thinks and acts with people we
support in mind when making decisions. Dedicated to meeting the
expectations and requirements of internal and external
shareholders, uses information and feedback to improve
Building Relationships and Connections: Interpersonal savvy.
Relates to all kinds of people. Builds appropriate rapport, uses
diplomacy and tact, diffuses high-tension situations comfortably.
Establishes and maintains meaningful connections within the
community and the organization (internal and external
Education (Informing Others): Quickly finds common ground to solve
problems. Is seen as a cooperative team player. Provides coaching
and mentoring to team members. Consistent communicator, provides
team members with the tools they need to perform their jobs in a
timely manner. Explores all available options to make the best
decision for internal and external holders
Diversity: Values, appreciates and honors the ways in which
cultural differences can create value in organizations. Is service
oriented: Demonstrates a commitment to the philosophies for
services and the goal of independence for the people we serve.
Raises awareness in communities to appreciate the similarities and
unique gifts of each person. Interacts with all kinds of team
members equitably, deals effectively with all races, nationalities,
cultures, disabilities, ages, and genders, supports equal and fair
treatment and opportunity for all.
Driving Solutions (Perseverance): Pursues all initiatives with
energy, drive, and the goal to succeed.
Job Specific Competencies: Building Effective Teams: Creates strong
morale and spirit. Fosters open dialogue. Allows people to finish
and take responsibility for their work. Defines success in terms of
the whole team. Creates a feeling of belonging for team
Dealing with Ambiguity: Can effectively cope with rapid change and
uncertainty; efficient and productive even when processes are not
fully in place.
Composure: Stays calm and even-keeled under pressure or in
stressful situations, is a settling influence during crisis.
Customer Focus: Thinks of the people we support first and foremost;
dedicated to meeting the expectations and requirements of internal
and external shareholders, uses information and feedback to improve
services. Decision Quality: Takes action based on analysis, wisdom,
experience, and judgement, considers the relative costs and
benefits of potential actions. Developing Direct Reports: Provides
challenging tasks and assignments, holds frequent development
discussions, is aware of their team's career goals, constructs
compelling development plans and executes them.
Integrity and Trust: Follows through with assigned tasks, goals and
responsibilities, maintains confidentiality, utilizes company
resources effectively, reliably follows through on commitments made
Organizational Agility: Understands the origin and reasoning behind
key policies, practices and procedures, understands the culture of
Planning: Accurately scopes out length and difficulty of tasks and
projects, anticipates and adjusts for problems and roadblocks.
Problem Solving: Uses a logical, solution-based approach and SCI
best practices to identify options and workable solutions. Quickly
recognizes root-cause issues, discovers the source and generates
thoughtful, effective, person-centered solutions
Physical Demands: Generally, presents standard office environment.
Must be able to remain in a stationary > 95% of the time.
Continually operates a computer, keyboard and mouse, and other
office productivity machinery, such as a calculator, copy machine,
printer, and mobile Smartphone device. Constantly positions self to
comfortably maintain computer equipment. May occasionally be
required to move about in an office setting or position office
equipment weighing between 10-25 pounds. Vision abilities required
by this job include close vision. Ability to operate a motor
vehicle . click apply for full job details
Keywords: Montcordia, Rockville , Care Ambassador, Other , Rockville, Maryland
Didn't find what you're looking for? Search again!