Patient Registration Coordinator
Company: Colorado Center For Reproductive Medicine
Posted on: January 26, 2023
The Patient Registration Coordinator is responsible for greeting
and registering patients, answering phones, collecting patient
demographics and insurance details, completing medical record
requests, and provides front office administrative support for the
office. The Patient Registration Coordinator is the first person
that will communicate with and greet the patients as they arrive to
the practice. This position will answer questions or provide
general information, or may direct a patient to a person who can
provide more specific information. This position reports to the
Director of Patient Support Services and the Practice Manager.
Greet all patients and visitors as they enter the practice.
Check in each patient upon arrival.
Responsible for gathering, updating and maintaining the patient
Responsible for scanning insurance cards, picture ID or other
identification cards and prior medical records information into the
patients medical record.
Responsible for taking patient payments, procedure pre-payments,
and past due balances and provide a receipt to the patient.
Responsible for patient appointment scheduling and rescheduling
patient appointments when needed.
Communicate with patients in a timely manner when schedule changes
Responsible to handle confidential information and patient medical
Answer phone calls, take and triage phone messages, forward calls
based on urgency and in a timely manner.
Responsible for assisting each patient with their appointments for
the day, monitoring patient schedule to assure patient is getting
to their appointment on time and with minimal wait time,
effectively maintaining timely patient flow.
Assist patient, staff, and provider, as needed.
Confirm that ordered test results are in the EMR prior to a
patients appointment date with the provider.
Responsible for calling each patient who has not completed the new
patient paperwork two days prior to their scheduled
Mail out patient information and education materials, when
Maintain positive relationships with other departments.
Check fax machine, throughout the day and distribute all incoming
faxes to appropriate staff member. Fax patient information, as
Assure the readiness of the lobby for each work day; open building
at the designated time and ready computers at the front desk prior
to patient arrival for the day.
Secure building at the close of each work day by locking all
Train new employees, as requested.
Participate in staff meetings and other in-services or training and
is accountable for the information/education provided in those
Assume responsibility for development and accomplishment of annual
personal and team goals.
Other duties as assigned.
Required Knowledge, Skills and Abilities:
Strong attention to detail
Excellent communication skills and be able to deal efficiently and
courteously with all patients providing a very high level of
Excellent organizational skills combined with excellent
Strong computer skills, be able to use basic office equipment and
handle multiple phone lines.
Ability to schedule patient appointments in an accurate and timely
manner and [patient friendly manner.
Demonstrate the ability to be a team player and perform duties that
are delegated to them.
Exhibit courteous, compassionate and respectful treatment of
internal and external customers.
Displays a positive attitude and flexibility in changing
Follow HIPAA guidelines and maintains confidentiality for all
patient and practice information at all times.
Education and Experience
High School Diploma, required minimum. Associates degree in health
administration, social work, sociology, psychology, management,
marketing, finance, accounting or business, or equivalent relevant
work experience, preferred.
Minimum of 2 to 4 years of experience in a professional work
This job operated in a professional office setting performing
predominantly sedentary work. This role routinely uses standard
office equipment such as computers, including computer keyboards
and mice; telephones; photocopiers; scanners; filing cabinets.
While performing the duties of this job, the employee is regularly
required to talk, see and hear. The employee is frequently required
to sit; will occasionally stand and/or walk; use hands and fingers
to grasp, pick, pinch, type; and reach with hands and arms.
Employee is required to have close visual acuity to perform an
activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal; extensive reading;
operation of standard office machines and equipment.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
CCRM is an industry-leading pioneer in fertility science, research
and advancement, offering access to national network of
award-winning physicians, a full suite of fertility services,
innovation technology and cutting edge labs. CCRM is currently
comprised of eleven locations spanning the U.S. and Canada with
growth planned for continued network development on a domestic and
international basis. CCRM is proud to assist in building all kinds
CCRM is an equal opportunity employer and does not discriminate on
the basis of Race, Color, Religion, Creed, National Origin,
Ancestry, Sex, Pregnancy, Age, Sexual Orientation (including
transgender status), Physical or Mental Disability, Marriage to a
Co-Worker, or for anyone engaging in Protected Activity (opposing a
discriminatory practice or participating in an employment
discrimination proceeding). Additionally, this employer does not
tolerate any employees engaging in discriminatory behavior based on
any of the aforementioned protected classes.
Compensation & Benefits
CCRM proudly offers a competitive and comprehensive compensation
and benefits package to full-time employees, including paid
holidays, paid time off, medical, dental, vision, life and
disability insurance, and 401(k) with company match.
All offers of employment by this employer are conditional upon the
incumbents successful completion of pre-employment screenings,
including a criminal background check, drug screen, educational and
prior employment verification, professional reference checks, and
verification of the incumbents eligibility and authorization to
work in the United States.
Keywords: Colorado Center For Reproductive Medicine, Rockville , Patient Registration Coordinator, Other , Rockville, Maryland
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