Guest Experience Specialist
Company: Petco Animal Supplies, Inc.
Location: Rockville
Posted on: January 24, 2023
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Job Description:
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!What you'll do:-
Provide optimal guest experience services.- Assist guests in the
proper selection of merchandise in accordance with their identified
needs.- Demonstrate a high level of interest in the welfare,
health, and proper handling of all animals.- Perform cashiering
duties.- Perform related duties in support of the store attaining
its assigned sales goal.- Ensure merchandise is properly stocked
and priced.- Adhere to established operational guidelines and store
policies and procedures.- Evaluate guest inquiries and as needed
refers to Guest Experience Leader and/or Leader on Duty.Key
Accountabilities:The incumbent must be able to consistently perform
all the following duties and responsibilities with or without a
reasonable accommodation.- Ensures the health and well-being of
live animals by providing the correct care in accordance with the
established Petco standards, policies and procedures including the
completion of the hourly animal health check and wellness cards.-
Interacts professionally and effectively through verbal and written
communication with all professional contacts with an emphasis on
company interests.- Provides prompt and courteous service to all
Petco guests by determining their needs and sharing product
knowledge to suggest the appropriate merchandise, and by
effectively employing suggestive selling techniques to increase
individual sales.- Demonstrates knowledge in nutrition, Pals
Rewards membership sign-up, Welcome to the Family and effective
suggestive selling techniques to increase sales.- Ensures an
exceptional guest experience for all Omni-channel initiatives, to
include but not limited to Instacart, Extended Aisle and Repeat
Delivery.- Performs all aspects of point-of-sale service, e.g. cash
sales, credit and check sales, returns and exchanges. Performs the
daily balance of cash drawer as necessary.- Assists in stocking and
facing merchandise according to established standards.- Completes
cash register transactions as well as guest carry-out service
consisting of merchandise weighing up to but not exceeding 50
pounds per trip.- Adheres to loss prevention policies.- Assists in
the loading, unloading and stocking of merchandise according to
established procedures, in order to ensure that the store is well
stocked and that inventory counts are accurate.- Ensures that store
animals, birds, reptiles and fish receive the highest quality care,
maintained in habits that are clean, safe, and secure, and that all
reasonable and required steps are taken to maintain their good
health.- Alerts store leaders immediately if any animal, reptile,
bird or fish is in need of medical attention or other special
care.- Performs routine housekeeping tasks as required to maintain
the professional image and appearance of the store, to include
sweeping/mopping the floors, dusting, washing the windows, facing
the merchandise on the shelves, restroom maintenance, etc.- Assists
store leadership in the opening/closing of the store as needed, to
include the accurate completion of required paperwork.-
Participates in the completion of quarterly and annual physical
inventory counts.- Adheres to and promotes established safety
procedures and maintenance of clean, safe and healthy environment
for store partners, guests and animals.- Performs special projects
as assigned.Supervisory Responsibility:None.Work Environment:The
majority of job duties are conducted indoors, although merchandise
receiving, merchandise carry-outs, or stock balancing will require
leaving the store briefly. This position requires bending,
kneeling, moving merchandise and standing for long periods of time.
Must be able to lift 50 lbs and pull 2000 lbs utilizing material
handling equipment. Improper use of safety equipment and/or not
following proper lifting techniques may pose of risk of injury to
customers, pets, and store personnel. Follow all safety precautions
and procedures.Petco Animal Supplies, Inc. is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age,
protected veteran status, or any other protected
classification.
Keywords: Petco Animal Supplies, Inc., Rockville , Guest Experience Specialist, Other , Rockville, Maryland
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