Retail Customer Service Associate
Company: FedEx Office
Location: Rockville
Posted on: January 18, 2023
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Job Description:
POSITION SUMMARY: The Store Consultant consistently delivers a
positive customer experience to all customers, utilizing
consultative skills to anticipate customer needs, suggest
alternatives and provide solutions. This customer service focused
team member is knowledgeable in all areas of the Store's business,
including print, signs & graphics, and shipping. They will be
responsible for taking orders, coordinating activities in the
Store, providing pricing and product information, and recommending
appropriate FedEx Office products and services. The Store
Consultant will operate and maintain a wide variety of equipment,
move boxes and equipment, stock materials, manage the production
queue and output, manage complex projects, manage retail supply,
and complete assigned tasks based on priority. GENERAL DUTIES AND
RESPONSIBILITIES : (This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive) People Follows instructions of supervisors and
assists other team members in performing store functions Assists in
the training of store team members Service Demonstrates
consultative behaviors in a retail environment to understand each
customer's individualized need Provides customer expertise in
printing, signs and graphics and shipping product lines and can
recommend appropriate FedEx Office products and services Provides
an outstanding customer service experience by using consultative
skills to anticipate customer needs, suggest alternatives, and find
solutions to meet customer needs Ensures all customer problems are
resolved quickly and to the satisfaction of the customer Takes
complex customer orders using order systems and provides accurate
pricing information Assembles parcels and prepares goods for
shipping by wrapping items in insulation, inserting items into
shipping containers, weighing packages, and affixing labels to
parcels Sets up and operates printing, binding, and other related
equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store Profit Ensures
confidentiality of customer data and careful handling of documents,
media, and packages Processes financial transactions using a Point
of Sale terminal (POS),including handling cash and making change
Cleans, repairs, and stocks all r etail store printing and shipping
equipment and supplies to provide optimal performance and
availability Stays current on retail Store merchandising materials
and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste Completes
required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety , customer service and security
policies and procedures Self-Management Performs multiple tasks at
the same time Looks for opportunities to improve knowledge and
skills within the retail Store Able to operate with minimal
supervision Adheres to all FedEx Office team member and retail
store standards, as outlined in the team member handbook All other
duties as needed or required MINIMUM QUALIFICATIONS AND
REQUIREMENTS : High school diploma or equivalent education 6+
months of specialized experience Excellent verbal and written
communication skills For new hires, must meet all FedEx Office
employment qualifications in force at time of hiring For current
FedEx Office team members, must meet hiring criteria for the
position and transfer requirements as outlined in the Team Member
Handbook ESSENTIAL FUNCTIONS : Ability to stand during entire
shift, excluding meal and rest periods Ability to move and lift 55
pounds Ability, on a consistent basis, to bend/twist at the waist
and knees Ability, on a consistent basis, to communicate
effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction Ability, on a consistent
basis, to function in a fast-paced environment, under substantial
pressure Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time Ability, on a consistent
basis, to work with minimal supervision Ability, on a consistent
basis, to report regularly to work and maintain established
business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the position
Quality Driven Management strives to deliver market-leading
customer experience, business excellence, and financial return
through a Quality-oriented culture and day-to-day application of
Quality science. Suggests areas for improvement in internal
processes along with possible solutions. Works with management to
reduce company costs/wastes, and to optimize profitability in areas
of responsibility. Applies Quality concepts presented at training
during daily activities. Supports FedEx Office Quality initiatives.
We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance. America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at .
Keywords: FedEx Office, Rockville , Retail Customer Service Associate, Other , Rockville, Maryland
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