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Provider Service Representative

Company: RadNet
Location: Rockville
Posted on: August 6, 2022

Job Description:

RadNet is the leading national provider of free-standing, fixed-site diagnostic imaging services in the United States based on the number of locations and annual imaging revenue. As a growing company, we are seeking a highly motivated Sales Representative that will manage accounts within an assigned territory to grow volumes at a subsidiary's diagnostic imaging center(s). You will be a trusted face to the referring physician community within your assigned territory. As a member of our team, you will use your strong interpersonal skills to sell, service, support and inform the referring physician community with clinical and relevant information needed to make an informed decision to choose our imaging center(s).

Essential Duties and Responsibilities

* Accurately represents RadNet and its services, and able to speak on behalf of your assigned subsidiary and or Imaging Center.
* Maintains current product knowledge and features and benefits of all services and equipment.
* Creates and implement sales plans and strategies to accomplish territory goals to meet and/or beat budget expectations.
* Responsible for carrying out launch plans for any new imaging center, new modality or service in his/her assigned territory.
* Approaches territory with an organized plan which includes trending, objectives and planned questions with growth in mind.
* Understands and demonstrates the value of being part of a broad geographic network of imaging centers and leverages our relationships to grow new relationships.
* Identifies prospects and sells their respective imaging services to referral sources through lead generation, cold calling, and regular visits to potential and existing accounts in efforts to grow territory and increase company revenue.
* Establishes relationships with referral sources and their staff to service and grow the relationship.
* Consistently meets the daily minimum required office visits and sales call volume expectations by conducting frequent visits to current and prospective referring physicians.
* Assesses the needs of referring physicians, their staff and patients and monitors the effectiveness of any implemented changes.
* Always available for customers and always providing timely follow-up.
* Ability to turn customer problems into a mechanism for relationship-building and provides solutions as needed.
* Monitors volume trends through RadNet's platform and able to identify referral pattern changes to take action to grow the business and/or takes immediate action to address volume loss.
* Maintains consistent attentiveness to the territory, is aware of the target market, and stays abreast of competitors offerings.
* Maintains market visibility through web presence. Effectively manages, sells and supports RadNet's web portal to the referral sources in their territory. Demonstrates complete product knowledge of the web portal and can properly sell the features and benefits while demonstrating functionality correctly to increase usage.
* Utilizes RadNet's CRM tool to support territory planning and account management and to log calls and expenses on a daily basis within this platform.
* Prepares and submits market specific reports in a quality and timely manner.
* Complies with all State and Federal guidelines for expenditures related to referral sources.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

CIP Rockville Imaging-1074

Experience

* Excellent customer service/relationship skills.
* Excellent organizational and planning skills
* Excellent verbal and written communication skills.
* Highly self-motivated with strong interpersonal skills.
* Understands selling strategies, utilizing the behaviors on a daily basis.
* Proficient in Microsoft Office while demonstrating a proficient knowledge of computer skills and web based programs.
* BA/BS degree in business, marketing, communications or relevant field preferred.
* One to three years of imaging sales or related experience preferred.

Minimum Qualifications and Education

* Excellent customer service/relationship skills.
* Excellent organizational and planning skills
* Excellent verbal and written communication skills.
* Highly self-motivated with strong interpersonal skills.
* Understands selling strategies, utilizing the behaviors on a daily basis.
* Proficient in Microsoft Office while demonstrating a proficient knowledge of computer skills and web based programs. * BA/BS degree in business, marketing, communications or relevant field preferred.
* One to three years of imaging sales or related experience preferred. Quality Standards
* Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, vendors and referring physicians.
* Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance. * Attends all meetings and trainings as requested.
* Follows OSHA regulations, RadNet and site protocols, policies and procedures.
* Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
* Practices universal safety precautions.
* Promotes good public relations on the phone and in person.
* Adapts and is willing to learn new tasks, methods, and systems.
* Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
* Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling or feeling, speaking, listening and high level cognitive thinking.

Must be able to use a computer and other office machinery, including copiers, scanners, and computer software. Also, must be able to lift up to 20 pounds occasionally and weights of up to 10 pounds with regularity.

This position requires the ability to travel, drive a vehicle and utilize other forms of transportation.

Working Environment

An office setting associated with patient care areas and environments.

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet does participate in E-I9 verify.

Keywords: RadNet, Rockville , Provider Service Representative, Other , Rockville, Maryland

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