Implementation Consultant II
Company: ADP
Location: Rockville
Posted on: August 5, 2022
Job Description:
ADP is hiring a Payroll Implementation Specialist.
- Does the opportunity to problem-solve get your blood pumping?
Do you enjoy thinking outside-of-the- box to find solutions?
- Are you ready to grow your career at an established, respected,
global company?
- Do you want to join a dynamic, inclusive team environment with
a culture of collaboration and belonging? Yes? This could be the
role for you. Don't just take our word for it... read on and see
for yourself! As a Payroll Implementation Specialist, imagine
yourself as part of the "new client welcome committee"... but with
a special twist. When you join our payroll implementation team, you
onboard new payroll clients and get them comfortable using our
products and services. The goal is to make sure our products and
services deliver and exceed client expectations, but you're not
doing it alone. We're with you every step of the way through our
award-winning training programs and world-class service guidelines.
Here, you'll sense you're making an impact and gain the knowledge
and expertise to grow your career in the process. A little about
ADP: We are a global leader in human resources technology, offering
the latest AI and machine learning-enhanced payroll, tax, human
resources, benefits, and much more. We believe our people make all
the difference in cultivating an inclusive, down-to-earth culture
that welcomes ideas, encourages innovation, and values belonging.
We've received recognition as a global Best Places to Work and a
recipient of many prestigious awards for diversity, equity, and
inclusion, including a DiversityInc Top 50 Company, Best CEO and
company for women, LGBTQ+, multicultural talent, and more. As part
of our deep DEI commitment, our CEO has joined the OneTen coalition
to create one million jobs for Black Americans over the next ten
years. Learn more about DEI at ADP on our YouTube channel: Ready to
#MakeYourMark? Apply now! To learn more about Implementation at
ADP, watch here: What you'll do: Responsibilities
Implement ADP's payroll solutions.
You'll combine your analytic and project management skills with
your ability to simplify complex information -- helping customers
develop the skills and confidence to use our payroll products with
ease. You'll provide the expert support that makes our integrated
solutions stand out in an increasingly competitive global
marketplace.
Serve as the subject matter expert. You will use your expertise to
help lead the workflow of the project team. You will apply industry
and product knowledge to optimize system configurations and product
upgrades.
Ensure client satisfaction and retention. You will use your
problem-solving and relationship-building skills to provide timely
solution delivery within client-defined timelines. You will remain
engaged with your clients throughout implementation, until your
clients are successfully running ADP solutions and use your
influence and impact to help clients address and analyze their
needs.
Resolve issues and provide solutions. With your initiative and
know-how, you'll do this with minimal direction on procedural
matters. With your attention to detail, you will ensure accuracy of
all aspects of client set up.
Collaborate. You'll exchange routine information with members of
your client project team, including priorities, timeliness, and
issues as they arise. You will interact with ADP associates in
sales and customer service. You will be encouraged to provide input
to management on process improvement and product enhancements. You
may also coach, mentor, and serve as an escalation point for
less-experienced implementation specialists. TO SUCCEED IN THIS
ROLE: Required Qualifications
- 3+ years of experience working in a Business-to-Business client
service/customer service interface or systems integration
environment
- High school diploma or equivalent in education and experience.
Bonus points for these: Preferred Qualifications Strong project
management skills and the ability to multi-task Ability to work as
part of a team to accomplish tasks Ability to demonstrate learning
agility and critical thinking skills Ability to recognize basic
procedural issues as they arise, and escalate to the appropriate
level Certified Payroll Professional (CPP) or Fundamental Payroll
Certification (FPC) is a plus. YOU'LL LOVE WORKING HERE BECAUSE YOU
CAN: Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
insights. Belong by joining one of nine Business Resource Groups
where you can connect globally with networks and allies who share
common interests and experiences. Grow your career in an agile,
fast-paced environment with plenty of opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship
opportunities for even the most insatiable learner. Be your
healthiest. Best-in-class benefits start on Day 1 because healthy
associates are happy ones. Balance work and life. Resources and
flexibility to more easily integrate your work and your life. Focus
on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
another. Join a company committed to giving back and generating a
lasting, positive impact upon the communities in which we work and
live. Get paid to pay it forward. Company-paid time off for
volunteering for causes you care about. What are you waiting for?
Apply today! Explore our COVID-19 page to understand how ADP is
approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance. Ethics at ADP: ADP has a
long, proud history of conducting business with the highest ethical
standards and full compliance with all applicable laws. We also
expect our people to uphold our values with the highest level of
integrity and behave in a manner that fosters an honest and
respectful workplace. Click to learn more about ADP s culture and
our full set of values. Associated topics: compensation analyst,
compensation consultant, compensation specialist, incentive
compensation analyst, insurance, payroll specialist, payroll
transformation, specialist, welfare, wellness
Keywords: ADP, Rockville , Implementation Consultant II, Other , Rockville, Maryland
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