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Consumer Lending Advisor

Company: NIH Federal Credit Union
Location: Rockville
Posted on: August 4, 2022

Job Description:

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU! Be a part of our team where commitment to members with exceptional service and banking solutions that enhances their lives is our mission. If helping people and making a difference appeals to you, this is the place for you! At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these: --- Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits --- 401(K) and profit sharing --- Tuition Reimbursement --- Career Advancement and development --- Credit Union Membership with discounted services and products General Summary: This position will have the flexibility of working remotely and in the office each week. The Consumer Lending Advisor is responsible for providing exceptional service and personalized consultative approach to current and potential members, identifying the individual needs and presenting lending solutions and products that meet their goals and deepen relationships. Manage member inquiries and referrals, generated from various business channels, marketing leads, third party and own personal referral network. Proactively solicit new lending business, educate members about NIHFCU loans and ancilary products that will enhance their financial situation, and meet or exceed established production goals. Major Duties and Responsibilities:

  • Actively manage inquiries, referrals and assigned leads, and connect with members within 24 hours.
  • Consult with individuals to identify financial objectives, provide personalized and consultative approach, and advise of the best lending and product solutions.
  • Identify cross-sell opportunities to enhance the members' relationship with the Credit Union, meet or exceed the established productivity and service standards.
  • Develop and maintain successful relationships with existing and prospective members.
  • Provide exceptional member service, convey confidence and presence, create urgency, overcome objections and identify the best solutions with a superior telephone etiquette.
  • Remain positive and focused in a fast-paced, time sensitive environment, and in challenging situations.
  • Discuss loan scenarios, product specifics, pricing, ancillary products and lending requirements, and assist members with loan applications.
  • Keep accurate tracking and log member interactions/contacts within the lending system to ensure accuracy and understanding for others reviewing the application, and for tracking purposes.
  • Maintain thorough knowledge of NIHFCU's lending programs, guidelines, procedures and regulatory requirements. Demonstrate a commitment to professional ethics, comply with all compliance policies, regulations and requirements.
  • Proactively provide feedback and make recommendations for process improvements.
  • Consistently achieve or exceed individual goals.
  • Other duties may be assigned. Requirements:
    • Two or more years of experience in sales and outbound calling in lending or financial institution.
    • Experience with mortgage and home equity loans preferred.
    • Solid understanding of loan products and lending guidelines, and familiarity with financial terms, practices and regulations.
    • Excellent communication (oral and written), telephone and interpersonal skills.
    • Highly detailed and organized with the ability to multi-task and work in a fast paced environment.
    • Friendly, outgoing and highly motivated individual, with an accomplished ability to consistently exhibit an understanding, knowledgeable and communicative nature and who desire the opportunity to assist our members in achieving success in their financial lives and can help NIHFCU continue to make a difference.
    • Experience with Loan Origination Systems, Outlook, Internet and Microsoft Office. NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law. PM18 PI186335404

Keywords: NIH Federal Credit Union, Rockville , Consumer Lending Advisor, Other , Rockville, Maryland

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