Veteran & Family Peer Navigator

Company: EveryMind Inc.
Location: Rockville
Posted on: June 17, 2022

Job Description:

Job DescriptionWant to make a difference? Come be a part of the amazing work EveryMind is accomplishing!EveryMind is hiring a Veteran Peer Navigator with the ServingTogether program. This individual is responsible for receiving, prioritizing, and triaging clients (veterans, service members, and their family members or caretakers). The Veteran Peer Navigator identifies and provides information about and referrals to local, regional, and national resources and is knowledgeable on services available locally and regionally. Must have familiarity with military culture, structure, and services.Why Join EveryMind? EveryMind is a growing private independent nonprofit organization with 145 employees across 20 locations. We have served the community for almost 65 years by strengthening communities and empowering individuals to reach optimal mental wellness. We were recognized as a Top Place to work in Montgomery County, Maryland by Bethesda Magazine. EveryMind is consistently recognized for being an excellent place to work, offering a positive workplace culture and a competitive compensation package that is meant to provide a great lifework balance.Our competitive compensation package includes:

• A Competitive compensation package
• Medical, dental, and vision insurance options
• 401K matching benefit
• Highly Generous Leave Schedule (Vacation, Sick, PTO, Volunteer days, Mental Health Days, Holidays, Birthday leave, and much more)
• Pay Increases
• Professional Development and Growth Opportunities
• Employee Assistance Program
• Flexible Schedule
• Referral Bonus Program
• Sensible Caseload management
• Employee Discount Program
• A great place to workSome of the ESSENTIAL DUTIES AND RESPONSIBILITIES include:
  • Responsible for answering calls and managing caller requests for resources, services, and information; provide thorough follow-up and outreach to ensure successful connection to services.
  • Maintaining client database software to track caller information, requests, case notes, resource provision, and follow-up.
  • Responsible for managing multiple call requests and resource referral follow-ups at one time.
  • Coordinating caller's social, behavioral, and physical health needs with community-based resources to decrease duplication of resource referrals and increase access to services.
  • Developing extensive knowledge of National Capital Region military and veteran resources and services, in addition to other local, regional, and national resources – both public and private.
  • Assisting in ongoing identification and documentation of available local resources for military, veterans, and their families and existing gaps in community services.
  • Supporting ServingTogether Managers and Director with outreach and engagement as needed.
  • Other ad-hoc projects and duties may be assigned. Education & Experience:
    • Bachelor's degree in social work or related human services field strongly preferred.
    • Masters in Social work or related field is preferred.
    • Efficient team leader with 2-3 years supervision and management experience strongly preferred.
    • 2-3 years experience providing case management and conducting training is preferred.
    • Experience transitioning service members, veterans, and spouses are encouraged to apply. Skills Required:
      • Familiarity with military and veteran population and related services is required.
      • Experience providing outreach and engagement is required.
      • Excellent oral and written communication skills. Ability to express ideas with clarity, confidence and sensitivity.
      • Must be able to manage multiple tasks while working effectively as a team player.
      • Provide excellent customer service to those seeking assistance.
      • Must have strong communication, coordination, and organizational skills.
      • Strong computer skills with proficiency in Microsoft Office Suite, Zoom, Teams, and other technology platforms.
      • Experience with conducting intakes, data collection, reporting procedures and database management are also critical.
      • Effectively interact with a variety of constituents including service members, veteran, family members or caretakers, volunteers/interns, paid staff, and community partners. Must respect and maintain confidentiality involving clients.Work Location:The primary office is in Rockville, MD; 1099 Contractor position is currently Hybrid/Remote.Physical Demands:The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.Working Conditions:The work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must be available to perform the duties of the job mostly during core business hours (between 9-5pm, M-F), some flexibility with schedule may be available (evening and/or weekend hours). Employee will work mostly on-site but may work some hours remotely with approval of supervisor. The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.The employee is also required to travel to different locations. Therefore, the employee must possess a valid driver's license and have access to a vehicle.Full COVID-19 vaccination is required for this position. New hires must be fully vaccinated by the first day of work. (Accommodations may be made for Medical or Religious reasons). If not vaccinated employees must undergo weekly COVID-19 testing. The option for weekly testing is only for certain positions. Please note that many EveryMind contracts and programs require Full COVID-19 vaccination as a condition of employment. If accommodations are needed, please contact the HR Department.

Keywords: EveryMind Inc., Rockville , Veteran & Family Peer Navigator, Other , Rockville, Maryland