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Helpdesk Support Specialist

Company: ePlus inc.
Location: Rockville
Posted on: June 12, 2022

Job Description:

Job DescriptionePlus inc. is currently seeking a Helpdesk Support Specialist for our client in Rockville, MD.SUMMARY:As a Help Desk Support Specialist, you will support the internal infrastructure and users of the company. The ideal candidate has previous background in helpdesk support as well as desktop administrationRESPONSIBILITIES:Serving as the first point of contact for employees seeking technical assistance over the phone or email.Answering service calls clearly and effectively.Routing tickets to appropriate team members.Performing desktop and/or laptop imaging using Windows Deployment Services.Providing installation assistance and troubleshooting issues with Microsoft Windows 10, Microsoft Office 2016, Adobe Creative Suite, Anti-virus, VPN, etc.Identifying, researching, and resolving technical issues with the Local Area Network (LAN).Following up with customers, providing feedback, and seeing problems through to resolution.Documenting support requests using the helpdesk ticketing system.Writing tips, FAQ's, and knowledge articles for the helpdesk knowledgebase.Prioritizing and independently managing time on multiple projects simultaneously.Escalating higher level issues to management as needed.Providing onsite and remote coverage outside of normal business hours as needed.Performing other duties as assigned.QUALIFICATIONS: BS or BA in Information Systems, Computer Science or relevant field. Minimum of 2 years of Helpdesk experience.Familiarity with Windows 10 operating systems and Mac OS.Experience working with Active Directory.Knowledge of Microsoft Office 2016, Adobe Creative Suite, remote access (VPN), and mobile devices.Ability to diagnose and resolve basic technical issues.Excellent follow through, attention to detail, and organizational skills.Strong technical research skills.Superior communication skills (interpersonal, written and verbal).****ePlus inc. is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus inc. promotes affirmative action for minorities, women, disabled persons, and veterans****

Keywords: ePlus inc., Rockville , Helpdesk Support Specialist, Other , Rockville, Maryland

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