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Experienced Service Advisor $100k income potential

Company: Ourisman Chevrolet of Rockville
Location: Rockville
Posted on: May 15, 2022

Job Description:

SummaryResponsible for effectively greeting and communicating to all service clients. Will have effective sales techniques and skills. Is organized and keeps clients updated throughout the repair process. Ourisman Auto Group of Maryland has the best advisor pay plan in the industry (some can earn up to 12% of their individual GP), top advisors can earn well over $100,000. We want the best in customer service, sales, and technical knowledge. You will be given all the tools and support needed to be succesful. We offer a industry best work-life balance schedule and our employees are paid weekly.Essential Duties

  • Greet clients, review repair history, and make appropriate service recommendations.
    • Properly document repair order and obtain required signatures and authorization for repairs.
    • Clearly communicates to technician and management clients needs.
    • Attends service department meetings.
    • Strives for harmony and teamwork within the department and with all other departments.
    • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
      • Understands and ensures compliance with manufacturer warranty and policy procedures.
      • Accounts for all documents; ensures that none are missing and all are processed correctly.
      • Monitors and follows up on parts orders with the parts manager to ensure availability.
      • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
      • Informs repair technicians of time allowances on each repair order.
        • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
        • Handles customer complaints immediately and according to dealership's guidelines.
        • Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
        • Maintains a professional appearance.
        • Other tasks as assigned.Previous Chevrolet experience a plus but not required. #Chevy #Chevrolet #GMC #GM #General Motors


Keywords: Ourisman Chevrolet of Rockville, Rockville , Experienced Service Advisor $100k income potential, Other , Rockville, Maryland

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