Experienced Service Advisor $100k income potential
Company: Ourisman Chevrolet of Rockville
Posted on: May 15, 2022
SummaryResponsible for effectively greeting and communicating to
all service clients. Will have effective sales techniques and
skills. Is organized and keeps clients updated throughout the
repair process. Ourisman Auto Group of Maryland has the best
advisor pay plan in the industry (some can earn up to 12% of their
individual GP), top advisors can earn well over $100,000. We want
the best in customer service, sales, and technical knowledge. You
will be given all the tools and support needed to be succesful. We
offer a industry best work-life balance schedule and our employees
are paid weekly.Essential Duties
- Greet clients, review repair history, and make appropriate
- Properly document repair order and obtain required signatures
and authorization for repairs.
- Clearly communicates to technician and management clients
- Attends service department meetings.
- Strives for harmony and teamwork within the department and with
all other departments.
- Understands, keeps abreast of and complies with federal, state
and local regulations that affect service operations, such as
hazardous waste disposal, OSHA Right-to-Know etc.
- Understands and ensures compliance with manufacturer warranty
and policy procedures.
- Accounts for all documents; ensures that none are missing and
all are processed correctly.
- Monitors and follows up on parts orders with the parts manager
to ensure availability.
- Establishes and maintains good working relationships with
customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair
- Ensures that all customers are greeted promptly and given fair
estimates on costs and time required for repairs and
- Handles customer complaints immediately and according to
- Establishes and maintains 24-hour follow-up with all customers
to confirm satisfaction with the service experience.
- Maintains a professional appearance.
- Other tasks as assigned.Previous Chevrolet experience a plus
but not required. #Chevy #Chevrolet #GMC #GM #General Motors
Keywords: Ourisman Chevrolet of Rockville, Rockville , Experienced Service Advisor $100k income potential, Other , Rockville, Maryland
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