Branch Support Representative
Company: PenFed Credit Union
Posted on: January 12, 2022
The future of PenFed starts with you! Our goal at PenFed is to
empower our members to "Do Better" financially. Do you have a
passion to do meaningful work? Our teams' mission is to provide our
members the tools to reach their financial goals. Here at PenFed,
our members are like family and we believe everyone who dreams big
and works hard deserves great rates and rewards. If you agree, you
belong here. - PenFed is hiring a Branch Support Representative at
our King Farm branch in Rockville, MD. The primary purpose of this
job is to extend member relationships by offering appropriate
financial solutions and services to meet our members' needs. The
incumbent will also train to conduct cash transactions and will be
asked to process transactions both accurately and efficiently as
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. This is not
intended to be an all-inclusive list of job duties and the position
will perform other duties as assigned. - Deliver results by meeting
or exceeding goals in a member-centric, results driven
Display strong interpersonal skills, including the ability to
easily engage others in dialogue, convey sincere interest in
building/deepening relationships, and demonstrate a commitment to
providing personalized service.
Demonstrate member service skills and the ability to resolve
problems independently; utilizing critical thinking, and
problem-solving skills or escalate as needed to promote member
Utilize industry leading solutions to meet the unique life needs of
our members to include home ownership, wealth management, financial
education, and managing debt.
Establish solid relationships with teammates, business partners and
internal network by fostering teamwork and collaboration.
Display passion, commitment, and a drive to deliver an experience
that improves our members' financial lives by explaining and cross
selling all PenFed loan and share products as appropriate.
Demonstrate initiative and a commitment to continuous learning, and
the ability to adapt to changing demands and requirements.
Assist members' thorough loan process to include inputting loan
applications, reviewing terms and conditions, and disbursement.
Remain knowledgeable of the competitive landscape within the
financial services industry.
Strong organizational skills including the ability to manage
multiple responsibilities and prioritize.
Provide assistance performing cash transactions when necessary to
meet member needs and deliver best in class member experience.
Provide support to other branches to include working weekends
and/or extended hours as required to operate the business.
Support additional PenFed initiatives to support needs of members,
Equivalent combination of education and experience is considered.
Associate Degree in a related field such as business management,
business administration, or finance
Minimum of two (2) year of demonstrated successful sales experience
Minimum of at least six (6) months of cash handling experience.
Experience in financial services and knowledge of financial
services industry, products and solutions.
Work Environment While performing the duties of this job, the
employee is regularly exposed to an indoor office setting with
moderate noise. *Most roles require working in an office setting
with moderate noise and the ability to lift 25 pounds.* - Travel
Ability to travel to various worksites and be on-call may be
required. - Special Message Regarding COVID 19 PenFed is continuing
to hire and train exceptional individuals to help us serve our 2
million members both here and around the world. - In light of the
current situation with novel coronavirus (COVID-19), we have
modified our hiring, onboarding, training, and deployment protocols
in order to comply with current local and state guidance around
Established in 1935, PenFed today is one of the country's strongest
and most stable financial institutions with over 2 million members
and over $26 billion in assets. We serve members in all 50 states
and the District of Columbia, as well as in Guam, Puerto Rico and
Okinawa. We are federally insured by NCUA and we are an Equal
Housing Lender. We are available to members worldwide, via the web,
seven days a week, twenty-four hours a day. - We provide our
employees with a lucrative benefits package including robust
medical, dental and vision plan options, plenty of paid time off,
401k with employer match, on-site fitness facilities at our larger
locations, and more. - Equal Employment Opportunity PenFed
management will maintain and observe personnel policies which will
not discriminate or permit harassment or retaliation against a
person because of race, color, creed, age, sex, gender, gender
identity, gender expression, religion, national origin, ancestry,
marital status, military or veteran status or obligation, the
presence of a physical and/or mental disability or medical
condition, genetic information, sexual orientation, and all
statuses protected by applicable state or local law in all
recruiting, hiring, training, compensation, overtime, position
classifications, work assignments, facilities, promotions,
transfers, employee treatment, and in all other terms and
conditions of employment. PenFed will also prohibit retaliation
against individuals for raising a complaint of discrimination or
harassment or participating in an investigation of same. - PenFed
will also reasonably accommodate qualified individuals with a
disability so that they can apply for a job or perform the
essential functions of a job unless doing so causes a direct threat
to these individuals or others in the workplace and the threat
cannot be eliminated by reasonable accommodation or if the
accommodation creates an undue hardship to PenFed. Contact human
resources (HR) with any questions or requests for accommodation at
Keywords: PenFed Credit Union, Rockville , Branch Support Representative, Other , Rockville, Maryland
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