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IT Support Specialist

Company: EnCompass LLC
Location: Rockville
Posted on: November 19, 2021

Job Description:

EnCompass LLC is seeking an IT Support Specialist. The IT Support Specialist maintains computer operations for EnCompass staff and consultants located in the Rockville and Washington DC offices and works virtually around the globe. The IT Support Specialist's duties include user and desktop support (hardware and software), helpdesk, and data management to ensure smooth delivery of technology services.Due to COVID-19, and subject to situational changes, the position is expected to be fully remote through November 30, 2021, and can be remote long-term for the right candidate. Must be legally authorized to work in the US for any employer without sponsorship. As a covered Federal contractor, EnCompass must comply with the President's Executive Order 14042 and the follow-on guidance issued by Safer Federal Workforce Task Force on COVID-19 Workplace Safety. Therefore, all US-based EnCompass employees must be fully vaccinated against COVID-19 by January 4, 2022, to include staff working from home. Position Duties and Responsibilities Essential functions:

  • Provide technical support to staff on hardware and software related issues either by phone, online or in person
    • Install and configures software and hardware (printers, network cards etc.)
      • Researches and responds to IT related questions; troubleshoot problems; maintains workstation and LAN performance
        • Provides training for systems, platforms, and applications
          • Maintains software licenses and upgrades schedules
            • Monitors system and network performance and diagnoses hardware/software faults
              • Supports transitions to new systems, platforms, and applications
                • Keeps track of all Windows 10 issues from patches, features, deployment, permissions on the ticketing system
                  • Installs requested application/s on the user machine
                    • Maintains computer and video equipment in the conference rooms, copiers and phones; provides technical support to users when problems arise
                      • Communicates with IT vendors (i.e., Dell, UBT, etc.) to troubleshoot and resolve any technical problems
                        • Engages fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass functions
                          • Other duties as assignedPosition RequirementsQualificationsMinimum of a Bachelor's degree in IT field and 4 years' experience working in an office environmentExperience and Skills
                            • Must have experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
                              • Team player with good communication and interpersonal skills
                                • Attention to detail and strong organizational skills
                                  • Ability to work in a changing and dynamic work environment
                                    • Ability to establish and maintain working relationships with a diverse group of staff
                                      • Demonstrated experience in working on multiple priorities consecutively and sequentially and meeting quality standards for accuracy, attention to detail, and timeliness
                                        • Ability to work independently and collaboratively as needed
                                          • Experience with working with and maintaining databases
                                            • Able to prioritize and drive to results with a high emphasis on quality
                                              • Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email
                                                • Must have experience working in a help desk / service desk, or customer service
                                                  • Ability to work in an appreciative and strengths-based environment
                                                    • Must have IT experience, including a good understanding of networking and/or network monitoring
                                                      • Excellent computer skills in MS Word, Excel, PowerPoint; knowledge of website applications a plus
                                                        • Knowledge of Microsoft products including but not limited to O365, SharePoint, and Outlook
                                                          • Working knowledge of active directory for Windows group policy settingsHow to ApplyPlease, submit CV & Cover Letter directly to the website at applicants that apply to the website will be reviewed.EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate's qualifications, and the needs of EnCompass as a business-not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.Job Type: Full-timeSalary: $13.00 - $31.00 per hourBenefits:
                                                            • 401(k)
                                                            • 401(k) matching
                                                            • Dental insurance
                                                            • Employee assistance program
                                                            • Flexible spending account
                                                            • Health insurance
                                                            • Life insurance
                                                            • Paid time off
                                                            • Referral program
                                                            • Tuition reimbursement
                                                            • Vision insuranceSchedule:
                                                              • 8 hour shiftAbility to commute/relocate:
                                                                • Rockville, MD 20852: Reliably commute or planning to relocate before starting work (Preferred)Education:
                                                                  • High school or equivalent (Preferred)Experience:
                                                                    • IT Support: 8 years (Preferred)Work Location:
                                                                      • One locationWork Remotely:
                                                                        • Temporarily due to COVID-19Work Location: One location

Keywords: EnCompass LLC, Rockville , IT Support Specialist, Other , Rockville, Maryland

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