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Customer Service Manager – Bilingual Spanish

Company: Christian Durand - State Farm Agency
Location: Rockville
Posted on: September 15, 2021

Job Description:

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.


Responsibilities include but not limited to:


  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.


As an Agent Team Member, you will receive...


  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Group Benefits and 401K Retirement Plan
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office


Requirements


  • Bilingual (Spanish/English)
  • Excellent communication skills - written, verbal and listening
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to effectively relate to a customer
  • Knowledge of financial services products
  • Ability to explain complex financial issues in understandable terms
  • Bilingual - Spanish required
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)


If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.


Keywords: Christian Durand - State Farm Agency, Rockville , Customer Service Manager – Bilingual Spanish, Other , Rockville, Maryland

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