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Sales Counselor

Company: Ingleside At King Farm
Location: Rockville
Posted on: June 7, 2021

Job Description:

Ingleside at King Farm (IKF,) located in Rockville Maryland, is a not-for-profit, continuing care retirement community central to the award-winning inter-generational King Farm community. IKF consists of 368 Independent living apartments, 32 Assisted Living Apartments, 32 Memory Support Assisted Living Apartments and 45 Skilled Nursing beds.

We offer small town living just a short ride from the Nation's Capital. Inside our walls, residents find a stress-free lifestyle with a variety of cultural arts, wellness activities and amenities to choose from.

We have a proven record of success! IKF consistently maintains a 5 Star CMS rating and we are CARF certified! We have achieved certification as a Great Place to Work based on team member feedback in areas relating to trust, culture, and the meaning derived from their jobs. Join our team and be a part of the success!

Ingleside offers competitive salary plus commission and comprehensive benefit plans that include Medical, Dental and Vision, Paid Time Off (PTO), 401k with matching and 3-year vesting. We also offer onsite CPR, Well-being Model and Certified Dementia Practitioner training.

Ingleside at King Farm has an exciting opportunity for as our Sales Counselor. The primary responsibility for this role is counseling prospective residents about the Ingleside community and the various residential options available to achieve independent living sales, new apartment and wait list deposits to meet and exceed occupancy goals. Additional duties include support of and participation in a variety of marketing events onsite as well as in the larger community.

The ideal candidate is someone who is a forward thinker, an innovator and one who can sell our life style and residences, and one who is excited about the future of Ingleside at King Farm. If your career goals and passion for seniors is in line with ours, Ingleside at King Farm is the place for you. We would be honored to review your resume and cover letter in hopes that you join our team!

Key Responsibilities:

Counseling Roles

  • Contacts potential residents daily and markets services offered by the Ingleside community.
  • Conducts 15+ daily sales calls to potential residents while utilizing the Enquire software. Logs all calls made into Enquire.
  • Conducts 5+ weekly interviews and tours of potential residents as appropriate. Sets time and date of tour as well as any necessary travel required. Follows up with prospective resident to ensure all parties have been notified of the interview and tour.
  • Promotes Ingleside independent living accommodations inside and outside the community by speaking at local organizations, churches, and civic groups with the Director of Sales Healthcare Services.
  • Writes marketing letters to prospective residents as well as outside community groups and clubs. Logs all outgoing letters into Enquire.

Move In Assistance

  • Assists Move In & Transitions Manager in arranging details of the new resident. Maintains a positive relationship with current and future residents.
  • Presents applicant paperwork for future move-in to the Sales & Marketing Coordinator for processing. Ensures all resident and care agreements have been properly filled out and all information is accurate and complete.
  • Follows up with new move in of each resident.
  • Addresses questions and concerns of the new resident and answers to the best of their ability. Completes a follow up with the resident to ensure all concerns have been resolved and the proper information has been presented.
  • Completes all final paperwork for processing.
  • Continues relationship with resident after move-in has been completed. Serves as a source of retirement and/or counseling information to the resident as appropriate.

Performance and Professionalism

  • Maintains professional presence when representing the Ingleside community; exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.
  • Maintains resident confidentiality and privacy at all times according to policies and procedures; uses discretion when discussing confidential matters.
  • Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff.
  • Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate.

Professional Development

  • Demonstrates professional development/skills competency in all activities.
  • Participates in in-service, projects, or committees as assigned.
  • Maintains all certifications necessary for employment.
  • Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments and requirements as necessary.
  • Commits to continually improving his/her skills through participations in education opportunities whether offered on the job, within, or outside of the community, to increase knowledge of work-related issues.

Job Requirements:

The ideal candidate will possess exceptional customer relations skills and strong written and verbal communication abilities. Bachelors degree in a Marketing or related field, one (1) to three (3) years sales counseling experience required; or equivalent combination of education and experience. Must have knowledge of sales/ marketing techniques and the ability to build relationships with clients. Incumbent should be able to apply common sense understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong customer service skills, be knowledgeable on sales/marketing techniques and be available for travel or weekend work. Must be proficient in the operation of computer applications such as Microsoft Office Suite applications and Enquire.

EEO Statement:

As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.

  • Due to the large number of applicants please DO NOT call to check on the status of your application. Hiring managers will review all applicants and contact those that are the best qualified.

Keywords: Ingleside At King Farm, Rockville , Sales Counselor, Other , Rockville, Maryland

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