Clinical Lab Support Representative (*Multiple Shifts in Montgomery County*)
Company: Children's National Medical Center
Posted on: June 7, 2021
The Clinical Lab Support Rep will perform tasks in accordance
with established policies and procedures as dictated by the
specific section. Will provide patient services and administrative
support in laboratory operations. Will interact with parents,
patients, physicians and other staff under moderate supervision in
a courteous manner. Will provide assistance to other employees
within their department as well as other departments. Will be
responsible to collect, receive and process specimens, check for
proper and complete patient information, patient registration, and
perform other related services and clerical duties. Will train
employees and others in the duties described in job
High School Diploma or GED
Minimum Work Experience
Specific Requirements and Preferences
Related experience in an accredited clinical laboratory.
Experience performing lab computer tasks and scheduling.
LIS (Laboratory Information System) computer experience
Process specimens by centrifugation, aliquot and sort into
specific test areas and for storage.
Coordinate the pickup and delivery of specimens for specific
areas of the laboratory.
Troubleshoot specimen processing procedures.
Investigate and handle improperly labeled specimens, requisition
problems and inadequate specimens.
- Perform order and result entry , reference lab batch
creation/release and special handling/packaging for send-out
Greet patients and parent in a courteous and consumer-oriented
manner, check patient into scheduling system and or update computer
Review patient insurance information for accuracy, collect
demographic and insurance information, checks/corrects
Verify the insurance information is complete prior to procedure
and collect and verify preauthorization/referral information.
- Complete computer-aided, on-line registration with
parent/guardian via telephone or in person in a courteous and
consumer oriented manner.
Answer inquiries and give test results by phone, answers general
information and specimen requirement questions and route technical
questions to appropriate area for answers
Answer telephone professionally and courteous.
Verify insurance eligibility and coverage for anticipated
Notify parents of the need for completed insurance referral form
or preauthorization of test requests.
Counsel parents or refer parent to Manager or Coordinator for
financial information and direction.
- When assigned, train employees, students, and others in the
duties described in job description
Enter patient information, test requests, cancellations and
additions into computer order program; perform computer searches
for data inquiries and print and retrieve reports.
Check test requisitions for completeness.
Request additional forms or documents from referring physician
Confirm ICD9 codes are included and contact referring physician
Contact referring physician to confirm questionable test
- Order tests in LIS; attach label to test requisition and place
in appropriate location for specimen collection.
Monitor and maintain daily records of laboratory equipment as
required; maintain simple laboratory equipment and notify
technician/technologist of unresolved problems.
Order routine inventory and supply requests.
Distribute forms/letters/mail/lab results.
Maintain Lab Customer Service Desk files.
- Copy , fax and distribute documents.
Collect blood specimens by venipuncture and capillary method;
perform special procedures such as collection of specimens for
sweat chloride test and administration of xylose.
Conduct assigned routine laboratory tests such as urine
dipstick, loading automated analyzers, preparation of slides for
- Set up simple bacterial/viral cultures and enter specific test
results into the computer
Organizational Accountabilities (Staff)
Organizational Commitment/Identification 1. Anticipate and
responds to customer needs; follows up until needs are met
Teamwork/Communication 1. Demonstrate collaborative and
Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
Performance Improvement/Problem-solving 1. Contribute to a
positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility 1. Use resources
- Search for less costly ways of doing things
Safety 1. Speak up when team members appear to exhibit unsafe
behavior or performance
Continuously validate and verify information needed for decision
making or documentation
Stop in the face of uncertainty and takes time to resolve the
Demonstrate accurate, clear and timely verbal and written
Actively promote safety for patients, families, visitors and
- Attend carefully to important details - practicing Stop, Think,
Act and Review in order to self-check behavior and performance
Keywords: Children's National Medical Center, Rockville , Clinical Lab Support Representative (*Multiple Shifts in Montgomery County*), Other , Rockville, Maryland
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