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Gene Therapy Support Manager

Company: Latitude, Inc.
Location: Rockville
Posted on: June 6, 2021

Job Description:

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Leads and manages the Customer & Technical Support team. Processes and manages incoming customer inquiries and orders for our research-grade division. This includes quote writing, communicating with customers, and providing technical support.

Responsibilities:

  • Lead the Customer & Technical Support team
  • Train new team members
  • Work with the Research and Business Development teams to provide excellent customer support to clients
  • Report any trends or problems with products to the Chief Commercial Officer
  • Communicate with customers in order to generate quotes for all research-grade services and products
  • Intake and organize all customer information necessary for placing orders
  • Provide status updates to customers on open orders
  • Assist with other customer service-related tasks, such as shipping and purchasing, as needed
  • Provide technical support on AAV, lentivirus, and adenovirus services and products
  • Provide pre-sale consultation and post-sale technical assistance for all products and services, including AAV, lentivirus, adenovirus, custom cloning, ORF cDNA clones, CRISPR, and other related products and services
  • Help with the interpretation and analysis of customer data, suggest technical tips, and provide troubleshooting protocols for using company products

Requirements:

  • Ph.D. or Masters Degree in Biological Sciences or related field
  • Understanding of plasmid structure, sequencing, and cloning
  • Excellent verbal and written communication skills
  • Spoken and written fluency in English
  • Good critical thinking and troubleshooting skills
  • Prior gene therapy or viral vector or plasmid experience required

 

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Keywords: Latitude, Inc., Rockville , Gene Therapy Support Manager, Other , Rockville, Maryland

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