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Customer Care Representative

Company: Custom Ink
Location: Rockville
Posted on: June 6, 2021

Job Description:

How you'll make a difference:Our Customer Care Representative lives and breathes for our customers. As an expert in our product offering, services, and identifying customer needs, you'll be on the front lines of meeting and exceeding our customers' expectations. By caring about each customer's unique goals, a successful Customer Care Representative is able to partner with the customer to create a custom experience they'll love and position Custom Ink as their custom apparel go-to for life. In this role, you will:Advise customers and share the value of an end product that is special and tailored to their needs.Be knowledgeable and leverage the awesome tools Custom Ink provides to deliver top-notch custom products.Strike a balance of sales skills and authentic interest in each customer interaction.You have a passion for driving relationship-based sales with the long-term outcome of repeat business and customer loyalty.What you'll do:As a Customer Care Representative, you'll be on the front lines of winning and satisfying customers to help strengthen our market position and brand identity. In this sales role:You will drive sales and repeat business through emails, chat, and/or phoneYou will offer meaningful guidance on order design, product selection, our services, and printingYou will communicate the value of Custom InkYou will guide the customer creations from fun to done through the Design Lab experienceYou will remain calm under pressure and create solutions for customersYou will work closely with other internal teamsWhat we're looking for:Typically have a few years of professional experience in a fast-paced, customer-centric environmentAre inspired to add value for customers and Custom Ink in a genuine wayAre curious, fun, and comfortable in a results-oriented environment that offers independence, teamwork, and competitionCommunicate with customers, teammates, and across departments flawlessly - whether in writing or on the phoneLove to learn, be resourceful, solve problems, and embrace change as a means to constant improvement and growthYou are knowledgeable when it comes to computers and technology and can work remotely (access to high-speed internet)Flexible availability in line with our goals of providing the best possible coverage to our customers. Varying schedules are available to meet the needs of our customers and provide the best possible coverage.Our comprehensive training and coaching program is designed to get new team members up to speed on our systems along with providing the needed tools, resources, and expectations to be successful.Our PerksWe strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:Working for a nationally & locally recognized top employer with competitive pay, benefits, and perksVolunteer opportunities through our "Three Hearts Volunteer Team"15 paid days off in your first year. Bumps up to 25 in your second!Low premiums and co-pays for medical and dental with no in-network deductibleFree vision insurance401(k) match, life insurance, and company paid Short and Long Term DisabilityT-shirts and jeans welcome!A focus on "team" with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the businessLooking for a discount on a bunch of items ranging from health, home, travel, auto, and more? We offer a Perks at Work program to all Inkers.Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit

Keywords: Custom Ink, Rockville , Customer Care Representative, Other , Rockville, Maryland

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