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Transportation Customer Specialist - Ist Shift - Pharmacy

Company: Thermo Fisher Scientific
Location: Rockville
Posted on: May 3, 2021

Job Description:

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .What will you do?Specialty Logistics,Specialty Logistics branded externally as Patheon Logistics, within the BioPharma Services Division of Thermo Fisher Scientific has been providing 3PL logistic services to the pharmaceutical and biotech industries and assisting them in their goal of outstanding patient care. As a light-asset based specialty logistics provider we specialize in high touch and value distribution and transportation, time-sensitive, temperature-sensitive and white glove transportation services. We are the market leader in representative carry and direct to healthcare practitioner pharmaceutical sample distribution and offer a full range of access and marketing solutions. We are also providing transportation of pharmaceuticals for clinical trials, providing a comprehensive solution for the sourcing, global fulfillment and international delivery of supplies for clinical trials and emergency medical shipments. In this role, you will assist with import and export of pharmaceutical shipments designated for patients.How will you make an impact?Client Customer Service+ Responsible for client interfacing via both phone and electronic correspondence such as email for compliance related issues on import and export procedures. + Responsible to confirm with client terms of sale and carriage. + Responsible for problem resolution for clients & partners. + Responsible for quoting of consignments. + Responsible for communication with client on consignment status directly as well as via Transportation Management System (TMS) for all state changes of shipments including issues. + Responsible for checking against all known shippers, and denied parties list and obtaining all related documentation + Responsible to adhere to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures + Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility. + Provide essential information, timely to client and internal staffConsignment Processing+ Works within the team to provide quotes to customer in accordance with quoting process and according to the customer's expectations + Responsible to update all TMS systems with quote requests and costing information + Responsible to confirm consignments have been inspected for carriage and are in agreement with documentation provided. + Responsible to ensure dangerous goods consignments are inspected and handled per IATA/ICAO instructions. + Responsible for routing of consignments via air carrier, ocean line or ground carrier for cost effectiveness and within time perimeters established. + Responsible for arranging consignments for tender to selected carrier. + Responsible for processing AES (automatic export system) reporting + Responsible to ensure clearance of consignments are completed and required documentation received from customs broker. + Responsible for monitoring the P & L of consignments + Responsible for entering A/P & A/R charges information into TMS billing system + Responsible for creation of consignments documentation including but not limited to Master air bill, House air bill, manifest, labels, pickup alerts, bill of ladings, and certificate of origins, dispatch letter, flight details, and enhanced security forms. + Responsible for creation of pre alert documentation for consignments + Responsible for uploading various documents that pertain to each shipment into all TMS systems. + Responsible for creating and submitting reports on a deadline, based on shipment data, including, volume, metrics, and accounts. + Responsible to send the brokers all documents for import shipment and confirm receipt of documents. + Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department, in a FEFO/FIFO manner or as specified by the client.How will you get there?+ High school diploma or GED Equivalent + Minimum of 2 years of international logistics experience, and a proven track record of building relationships with and providing outstanding service to customers/clients. + Strong written and verbal communication + Relationship development and management skills + Strong organizational skills + Ability to multi-task + Ability to manage work and meet deadlines + Working knowledge of Word and Excel + Knowledge of the airline and ocean industry and routing + Cold Chain experience preferred _Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._ Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Keywords: Thermo Fisher Scientific, Rockville , Transportation Customer Specialist - Ist Shift - Pharmacy, Other , Rockville, Maryland

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