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IT Support Team Lead

Company: n-Link
Location: Rockville
Posted on: May 1, 2021

Job Description:

COMPANY OVERVIEW: n-Link Corporation was founded in 1995 as a high-end enterprise IT solutions firm attracting high-flying performers to join our company of owners. As a woman-owned small business, the founder created an Employee Stock Ownership Plan (ESOP) in 1999 and 10 years later became 100% ESOP owned. In 2011, the company was selected as a "Top Small Company Workplaces" by Inc. Magazine and was awarded the prestigious "Innovation Award" by the National Center for Employee Ownership (NCEO). It has also won a place on Inc. Magazine's 500/5000 fastest growing companies in America for 2013, 2014 and 2015. -Position is contingent upon award notification- JOB OVERVIEW: We are currently seeking a highly qualified IT Support Team Lead to support a contract to provide Business Intelligence and Reporting (BIR) & End User IT Support Services at the National Institute of Mental Health. This position is pending award notification. RESPONSIBILITIES:

  • Provide responsive and effective technical assistance and Tier 2 help desk support to the customer's End User Community for computing related issues.
  • Provide leadership at the Rockville MD facility for staff assigned there.
  • Perform the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based.
  • Perform the optimizing of system operation and resource utilization, and perform system capacity analysis and planning.
  • Provide assistance to users in accessing and using business systems. QUALIFICATIONS/REQUIREMENTS:
    • Experience with small team leadership
    • Experience with managing customer expectations and delivering the highest quality customer service
    • ServiceNow expertise
    • Ability to pass NACI background check EDUCATION: Bachelor's degree and 6+ years of experience OR Associates degree and 8+ years of experience OR high school degree and 10+ years of relevant professional experience EEO COMPANY STATEMENT: -n-Link is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status. - In addition, if you would like to request a copy of our Affirmative Action Plan, you can do so by placing a formal request. Section 508 Disclaimer: n-Link is committed to ensuring that our Career Portal Site is accessible to the widest possible audience. We are continually improving accessibility by following all recommended guidelines outlined in Section 508 of the Rehabilitation Act Amendments of 1998. If you or someone else, needs assistance in applying to one of our advertised positions, please contact someone from our Human Resources Team for assistance. Please describe the nature of the problem and the section where the difficulty was encountered. We will do our best to provide you with the information you require so that you are able to apply to the position. We can be contacted via email hr@n-link.net or by calling (541) 362-6192. Thank you!-

Keywords: n-Link, Rockville , IT Support Team Lead, Other , Rockville, Maryland

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