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IT Helpdesk Support

Company: Kforce Technology
Location: Rockville
Posted on: January 12, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in search of an IT Helpdesk Support in Rockville, MD. Key Tasks: * Configure, maintain, upgrade and support all workstations, peripherals and laptops at required internal and commercial software revision levels and configurations per specified Company Federal Systems standards* Assist in providing end user training, in the use of PC workstations, applications and the networking environment* Maintain and document workstation and other device inventories, including use of change management tools for adding/move/remove PC & Network devices* Utilize ServiceNow to document & track all service calls/support requests, including incident resolution* Supports all local PC and hardware including, but not limited to desktops, laptops, printers, projectors, and peripherals* Supports O365 related requests (i.e., Outlook, Office suite, OneDrive) and mobile devices (Android & Apple)* Support shop floor CNC machines (training provided)* Supports other applications and software as requiredJob Requirements:REQUIREMENTS:* Proficiency with troubleshooting concepts; PC workstations (laptops and desktops), Windows operating systems, Microsoft Office products, antivirus software, networking concepts including TCP/IP, routing, and network printing, data backup/recovery concepts, and/or electronic software delivery methods (i.e., SCCM)* General knowledge required on network servers, Citrix, and WAN technological concepts* Excellent oral and written communication skills, customer interface skills, problem solving, innovative resolution ability, and the ability to be a highly effective team member are requiredPreferred: * Associate degree in Computer Science or similar field* 2 years related experience providing desktop end-user computing support* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified informationKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Rockville , IT Helpdesk Support, Other , Rockville, Maryland

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