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Sr. Network/ UCCE Engineer

Company: SmartIT Frame
Location: Rockville
Posted on: November 20, 2020

Job Description:

Sr. Network UCCE Engineer Location - Chevy Chase, MD Requirement Manage Unified Contact Center Enterprise CUCM infrastructure. Overall responsibility for systems availability, capacity planning and management, system performance, configuration. Understand and Configure UCCE on all applications CUCM, ICM scripts, Peripheral gateways, CVP, HDS, AWS, ECE, Social Miner, Oracle ACME SBC and Cisco CUBE, CUSP, including SIP SRST, Transcoding and Conferencing resources, Dial Peers, MGoogle Cloud Platform and SIP Gateways. CCMP, Finesse, Verint experience Mid-Level troubleshooting experience on ICM, CVP, SQL database, call managers and VoIP infrastructure. Work closely with the team and handle tickets and all incidents including Critical circumstances. Ensure Quality process and best practices are adopted to deliver the assigned responsibilities Closely work with Project Managers and customer technical authority and ensure smooth delivery of Operation deliverables. Ticketing system experience like Remedy, Service manager Experience and Skills CCNA Collaboration with 4 to 5 years of hands on experience. Experience and in depth knowledge of Cisco Unified Communication Contact Center Enterprise solution portfolio CUCM Portfolio is a must. Hands on experience of Cisco UCCE CVP 11.X, 11.X , 12.X UCCE 10.X11.X CUCM 10.X11.X Unity Connection 11.X Cisco Unified Intelligence Suite 11.X Cisco Prime 12.X Oracle ACME SBCs, CUBE, SRST, CUSP, SIP, CER, CUMP, IP Phones Leadership in handling technical issues and escalations related UCCE IP telephony. Experience should be in DesigningOperation of various versions of Cisco Unified Contact Center Enterprise and Unified communications manager. Configuration and Troubleshooting of Voice Networks VG224, VG310 Gateway configuration and Troubleshooting Basic understanding of LAN, WAN design and configurations. Excellent communication and documentation skills Flexible, Manage situations and issues with hisher leadership skills. Self-motivated and go extra mile to achieve the goals and objectives of the group. Onsite offshore coordination's, working in on call support, reporting, sharing weeklymonthly reports.

Keywords: SmartIT Frame, Rockville , Sr. Network/ UCCE Engineer, Other , Rockville, Maryland

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