Sr. Network/ UCCE Engineer
Company: SmartIT Frame
Posted on: November 20, 2020
Sr. Network UCCE Engineer Location - Chevy Chase, MD Requirement
Manage Unified Contact Center Enterprise CUCM infrastructure.
Overall responsibility for systems availability, capacity planning
and management, system performance, configuration. Understand and
Configure UCCE on all applications CUCM, ICM scripts, Peripheral
gateways, CVP, HDS, AWS, ECE, Social Miner, Oracle ACME SBC and
Cisco CUBE, CUSP, including SIP SRST, Transcoding and Conferencing
resources, Dial Peers, MGoogle Cloud Platform and SIP Gateways.
CCMP, Finesse, Verint experience Mid-Level troubleshooting
experience on ICM, CVP, SQL database, call managers and VoIP
infrastructure. Work closely with the team and handle tickets and
all incidents including Critical circumstances. Ensure Quality
process and best practices are adopted to deliver the assigned
responsibilities Closely work with Project Managers and customer
technical authority and ensure smooth delivery of Operation
deliverables. Ticketing system experience like Remedy, Service
manager Experience and Skills CCNA Collaboration with 4 to 5 years
of hands on experience. Experience and in depth knowledge of Cisco
Unified Communication Contact Center Enterprise solution portfolio
CUCM Portfolio is a must. Hands on experience of Cisco UCCE CVP
11.X, 11.X , 12.X UCCE 10.X11.X CUCM 10.X11.X Unity Connection 11.X
Cisco Unified Intelligence Suite 11.X Cisco Prime 12.X Oracle ACME
SBCs, CUBE, SRST, CUSP, SIP, CER, CUMP, IP Phones Leadership in
handling technical issues and escalations related UCCE IP
telephony. Experience should be in DesigningOperation of various
versions of Cisco Unified Contact Center Enterprise and Unified
communications manager. Configuration and Troubleshooting of Voice
Networks VG224, VG310 Gateway configuration and Troubleshooting
Basic understanding of LAN, WAN design and configurations.
Excellent communication and documentation skills Flexible, Manage
situations and issues with hisher leadership skills. Self-motivated
and go extra mile to achieve the goals and objectives of the group.
Onsite offshore coordination's, working in on call support,
reporting, sharing weeklymonthly reports.
Keywords: SmartIT Frame, Rockville , Sr. Network/ UCCE Engineer, Other , Rockville, Maryland
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