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Java Production Support

Company: Ventures Unlimited
Location: Rockville
Posted on: November 18, 2020

Job Description:

Role Service Delivery Lead - Java Required Skill Set Well Versed in ITIL process Governance, Service Management Process, Production Support. Java and microservices application support experience Desired Experience Range 12 years Location Gaithersburg, MD Responsibility Expectations from the role At least 12 years of experience in IT industry delivering IT and support engagement. Well Versed in ITIL process Governance, Service Management Process, Support Projects Management Should possess experience in ITILsupport engagements. Posses hand-on experience in Java and microservices framework. Should have experience in incident management and triage. Follow up with application maintenance and other stakeholders for incident closure. Possess excellent experience in handling major incident management for digital applications. Hands on experience on Service Now and its process to meet SLA response and restoration. Escalation of major incident to client and service delivery manager on application critical incidents. Frequent status update to Client and Supervisor Co-ordinate with other teams to resolve the issue. Meeting the Service levels for resolution of reported application issues. Answers questions from the business as well as provide ad-hoc queries when requested Documents and reports the activities to the customer. Review and maintain Standard Operating procedures for supporting applications.

Keywords: Ventures Unlimited, Rockville , Java Production Support, Other , Rockville, Maryland

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