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IT Account Maintenance Analyst

Company: SAIC
Location: Rockville
Posted on: October 17, 2020

Job Description:

Job ID:

2014021

Location:

ROCKVILLE

,

MD

,

US

Date Posted: 2020-08-26

Category: Wage Determination (SCA)

Subcategory: Service Contract Act

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

The Account Maintenance Analyst is responsible for the management

of accounts for the DCIO-Ops & the Department of Health and Human Services

in support of over 10,000 end-users.  Support of accounts begin the first

day of employment until the departing date of the user, special requests for

Political Appointees and direct requests form DCIO. This position can be performed in Cookeville, TN; Washington DC; or Broomfield, CO.

Day to day

duties include:

·

Create, delete, disable and manage Active Directory User, Group

and Computer Objects

·

Create, manage and troubleshoot Hybrid Exchange 2010 and online

accounts, distribution lists and Shared Mailboxes

·

Utilize PowerShell scripts to create, update and disable Network

and Exchange accounts

·

Performs liaison activities for Server Infrastructure and Exchange

Tier 3

·

Provide expert advice into organizational IT capabilities to meet

desired business, technological and security needs

·

Provide access to network shared drive and folders

·

Provide reports to Upper Management to track/manage end user

activeness and access to the HHS network

·

Utilize PowerShell scripts to create, update and disable Network

and Exchange accounts

·

Create incident tickets through Service Now

·

Process Current, Disabled and New Employee Request Forms

·

Troubleshoot Microsoft Office 2010/ 2016 and Microsoft Office 365

·

Manage Government issued Mobile Devices through MaaS360

·

Provide Emergency Support as requested

·

Reviewing ServiceNow tickets for details and routing to functional

fulfiller teams

·

Team coverage 24x7

·

Additional duties as required

Qualifications

Required Education and Experience:

Must have a high school education and 5+ years of experience or an Associates degree and 3+ years of experience.

Must have at least 2 years of direct IT experience

Must have the ability to work in a team environment

Must be able to take on tasks and work independently  SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC, Rockville , IT Account Maintenance Analyst, Other , Rockville, Maryland

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