PT Weekend Telephone Helpdesk Support
Company: Westat
Location: Rockville
Posted on: September 17, 2020
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Job Description:
Westat has an opening for individuals to work part-time Saturday
and Sunday 2:00pm - 8:00pm to support our interviewers who conduct
research surveys for our Rockville, MD office. A successful
candidate must have demonstrated customer support experience in
responding to phone calls, email, and chat sessions from field
staff. Job Responsibilities: Agents troubleshoot technical problems
that relate to hardware and data transmissions, answer procedural
questions, and document issue details into customized tracking
systems. Technical requirements are a strong understanding of
Microsoft Office and current operating systems, browsers, and the
ability to resolve issues with peripheral devices including
conducting LogMeIn sessions. Candidates must be able to speak
clearly in English, follow established protocol, and work with a
wide variety of hardware and software issues. Minimum
Qualifications: - A High School Diploma or GED is required to apply
- Must be able to work at our Rockville, Maryland offices - Must be
able to work Saturday and Sunday 2:00pm - 8:00pm - Must have a
minimum of 2 years prior technical help desk experience - Must have
prior experience with remote sessions Preferred: - Associates
Degree or higher These assignments are hourly positions. Benefits
are based on hours worked and tenure. Any offer of employment may
be contingent upon receipt of acceptable results from a post-offer
background screening, if required for the position, based on the
specific position which may include, for example, identity
verification, employment history, or criminal records history.
Westat is an Equal Opportunity Employer and does not discriminate
on the basis of race, creed, color, religion, sex, age, national
origin, veteran status, disability, or any other classification
protected by Federal, state, or local law.
Keywords: Westat, Rockville , PT Weekend Telephone Helpdesk Support, Other , Rockville, Maryland
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