location Rockville, Maryland, US Job ID: 122686BR
At Fisher BioServices, we specialize in the management of
critical biological materials in support for the advancement of
cell therapy, high value biologics, and population-based public
health research. We provide customized end-to-end chain of custody
solutions for our large pharmaceutical clients and partners in
academia and government, ensuring the integrity and efficacy of
their valued material from the manufacturer to the bedside. Fisher
BioServices is a brand of Thermo Fisher Scientific, the world
leader in serving science, and member of the BioPharma Services
Division. To learn more please visit www.fisherbioservices.com
Position Summary: Contracts: This position is within the Fisher
BioServices business unit of Thermo Fisher Scientific. The
Director, PMO and Government Services is responsible for managing
the Client Services, Project Directors and Supply Chain teams and
serves as a member of the Senior Leadership Team of the
Essential Duties and Responsibilities:
Manage employees, systems and procedures related to Client
Services and Project Management.
Provide oversight for the management of Project Directors of
Government and Government related contracts in meeting contract
Develops trusted advisor relationships with key accounts and
customer stakeholders. Ensures the timely and successful delivery
of our solutions according to customer needs and objectives
Works closely with customers interested in strategic
partnerships or unique initiatives to ensure mutually satisfying
development, implementation and execution
Implements tools and processes that ensure work load is
consistently spread across all resources available within the
group; the level of service delivered to each customer is industry
leading; visibility to project timelines from quoting to release
exists and allows for proactive resolution of any issues impacting
customer expectations; customer needs are clearly understood by all
operational areas within the business.
Enforces a robust approach to project management that allows for
managing timelines and ensuring key milestones are met for customer
specific projects by vendors, customers and internal
Coordinates and collaborates within the division to establish
and execute responsibilities required to meet customer expectations
for global projects. Develops specific short-term and long-range
goals and programs as well as supporting budget requests and
Staff and develop high functioning teams that meet or exceed
goals, by engaging in meaningful communications, and fostering
personal and professional growth.
Implements and maintains a robust learning and development
program that allows for the development of all individuals within
the group at all level
Develops clear role descriptions for each function within Client
Services and updates these as necessary due to changing business
Fosters and maintains a customer focused culture throughout the
Implements and ensures compliance with GMP and Standard
Operating Procedures impacting the performance of the Client
Services and Project Management Group
Supports preparation of technical and business proposals
submitted in response to Government Request for Proposals.
Demonstrates and promotes the company vision of the 4 I’s:
Integrity, Intensity, Innovation and involvement; conducts all
activities in a safe and efficient manner.
Lead, participate, and contribute to practical process
Improvement (PPI) projects that deliver business objectives in a
Provides suggestions and guidance for over-all business success
Serve on the Senior Leadership Team and provide leadership in
implementing the recommendations
Basic Minimum Qualifications: The qualifications listed below
are representative of knowledge, skill and/or ability. To perform
this job successfully, an individual must be able to complete each
Requires ability to lead people toward meeting the company’s
vision, mission, and goals.
Requires ability to provide an inclusive workplace that fosters
the development of others, facilitates cooperation and teamwork,
and supports constructive resolution of conflicts.
Requires ability to make decisions that produce high-quality
results by applying technical knowledge, analyzing problems, and
Requires ability to manage human, financial, and information
Requires ability to build coalitions internally and with other
departments, divisions, and business units, to achieve common
Requires demonstrated proficiency with the latest MS Office
products, including Outlook, Word, Excel, and related electronic
tools for editing, documenting, tracking and communicating.
Requires excellent analytical business skills with above average
verbal and written communications skills.
Requires ability to develop and implement work flow processes
that are easily understood and followed by all levels within the
Prefer Technical writing experience.
Requires ability and knowledge to analyze scientific
Requires Master’s Degree in Public Health, Biological Sciences
or Business Administration.
Prefer PhD degree in related scientific field.
Requires 7 years of clinical trial/biorepository experience.
Requires 5+yrs experience in Program Management and 5 years
Prefer work experience with Biological Clinical Samples.
Prefer familiarity with government and state regulations on
storing, handling and distribution of biological reagents and
Direct supervisory responsibility of Client Services and Project
Management within Fisher BioServices.
Must have ability to work in a cold environment with exposure to
dry ice, liquid nitrogen cryogenics, hazardous and infectious
agents, marked changes in temperature.
Must use personal protective equipment and adhere to safety
Must be able to lift and carry up to 50 lbs.
Must be able to work in walk-in freezers or refrigerators
Must be able to use a computer up to 6 hours per day.
Must be able to travel to all sites as needed
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Thermo Fisher Scientific Inc. is the world leader in serving
science, with annual revenue exceeding $25 billion. Our Mission is
to enable our customers to make the world healthier, cleaner and
safer. Whether our customers are accelerating life sciences
research, solving complex analytical challenges, improving patient
diagnostics and therapies or increasing productivity in their
laboratories, we are here to support them. Our global team of more
than 75,000 colleagues delivers an unrivaled combination of
innovative technologies, purchasing convenience and pharmaceutical
services through our industry-leading brands, including Thermo
Scientific, Applied Biosystems, Invitrogen, Fisher Scientific,
Unity Lab Services and Patheon. For more information, please visit
Thermo Fisher Scientific is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, creed, religion, color, national or ethnic
origin, citizenship, sex, sexual orientation, gender identity and
expression, genetic information, veteran status, age or disability