We're looking for a candidate to fill this position in an
Daily review all membership paperwork and Salesforce for new
members, upgrades/downgrades, cancellations, and other membership
changes for accuracy.
Manage membership renewals, cancellations/expiring
Ensure membership roster at month-end fully supports all monthly
billing categories and reflect all memberships accurately.
Handle and enter into Salesforce scholarship requests and manage
Maintain and report daily/weekly stats on cancellations,
renewals, expired members
Compose and maintain a weekly schedule for the Membership &
Guest Services Department. Cover shifts where needed. Note: it will
be expected that our MGSD cover at least 16 hours of front desk
coverage and 8 hours of membership sales coverage per week (when we
are back to normal hours)
Ability to work a flexible schedule-Opening shifts, Evening
shifts and Weekends as needed.
Ensure excellent customer service and customer responsiveness to
current and potential members as well as guests of the company
Assist in hiring, supervising and evaluating staff of the
membership and guest services department.
Minimum of 3 years management experience in the area of
membership services/sales, hospitality or customer service.