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Site Support Lead

Company: SAIC
Location: Rockville
Posted on: September 13, 2020

Job Description:

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it's third party vendors. For further information, see SAIC's privacy policy

Job ID: 2013363

Location: WASHINGTON, DC, United States

Date Posted: Aug 20, 2020

Category: Information Technology

Subcategory: Site Support

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Job Description Description

SAIC has an opportunity for a Site Support Lead in Washington, DC! Responsibilitiesinclude, but are not limited to:

Act as a peer leader of FAA VIP Support technicians to provide mentoring, guidance, coaching and track adherence of assigned VIP Support techs.

Provide on-site technical support services to VIPs within the FAA's headquarters location within Washington, D.C.

Motivate and lead Site Support Technicians to meet set goals and objectives

Interact daily with staff and/or functional peer groups and customers.

Communicate moderately complex or technical information, ideas and results effectively in both oral and written form

Diagnose, identify, isolate, analyze, and resolve problems utilizing technical skills, historical database records, and knowledgebase documentation.

Qualifications

Required Education & Experience

High School and eight (8) years or more experience, Associates and six (6) years or more experience

Experience in a previous deskside support role.

Excellent customer service skills.

Strong leadership and coaching skills

Knowledge to provide on-site technical support to VIPs needing assistance with general questions, hardware,account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system.

Ability to communicate complex or technical information, ideas and results effectively in both oral and written form to all levels within the organization.

Desired Skills & Experience

Experience with BMC Remedy or similar software

Experience with Microsoft office

Experience with Outlook

Certifications Required

Candidate mustalready hold the following certifications or be willing to obtain within 1 yearof hire.

HDI Desktop Advanced Support Technician

Required Clearance

Must be able to obtain a public trust clearance prior to starting work.

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . For SAIC benefits information, see Working at SAIC . EOE AA M/F/Vet/Disability

RESTON, VA, United States

Information Technology

RESTON, VA, United States

Information Technology

RESTON, VA, United States

Information Technology

WASHINGTON DC, DC, United States

Information Technology

RESTON, VA, United States

Information Technology

During this time, SAIC continues to hire key talent. As we adopt new ways of supporting our business and customers, our company has implemented various flexwork options, as well as virtual hiring processes and online events in compliance with social distancing guidelines. These virtual strategies protect our existing and future team members, while enabling us to keep the security and defense of our nation in focus.

Keywords: SAIC, Rockville , Site Support Lead, Other , Rockville, Maryland

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