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Upscale Brand Operations Performance Support (BOPS) Director

Company: Choice Hotels International, Inc.
Location: Rockville
Posted on: September 12, 2020

Job Description:

Upscale Brand Operations Performance Support (BOPS) Director The Director, Brand Operations Performance Support (BOPS) is charged with the oversight and driving performance results of assigned Cambria hotels. Reporting to the Senior Director of Brand Operations and Performance Support, The BOPS will drive continuous improvement and action planning within their assigned portfolios to maximize hotel results and achieve premium quality and service levels. Success metrics will be measured by performance gains, enhanced guest satisfaction and increased Brand compliance in individual hotels.

As the leader for your portfolio, the Director, BOPS will ensure targeted and effective resource deployment and support for individual hotels to drive profitability and deliver results. Through frequent, aggressive engagement on-property with the Hotel Leadership and through effective relationships with above property Management Company representatives and Owner Operators.

This position serves as the linchpin for communications with hotel leadership teams and the corporate office and will continuously track market and competition trends while seeking realistic strategies for property and overall portfolio revenue and guest satisfaction improvement.

The Director, BOPS will provide support, guidance and mentoring to the General Managers/Hotel Managers within their assigned properties, and will lend professional expertise to all operating departments to ensure that financial performance is optimized, and that quality and service levels are achieved as established by Company and brand standards. Facilitate continuous improvement action planning to help generate incremental top-line revenues and guest satisfaction. Be accountable for achieving personal and team objectives. Take initiative to identify and proactively communicate potential portfolio retention risks. Demonstrate proficiency in use and coaching of proprietary and industry technologies. Possess significant property and above-property-level hotel operations, finance, and sales/marketing experience.

Skills, Education, Background, and Experience:

Extensive corporate level, multi-unit hotel operations management and sales support required

Requires minimum of five to seven years’ multi, above property experience bachelor’s degree in hospitality, business or a related field of study,

Demonstrated financial acumen with significant past P&L responsibility.

Demonstrated knowledge and expertise with all proprietary systems and industry related support technologies

Significant experience with oversight of branded, Upscale properties

Recent experience with a major management company or Brand Managed portfolio oversight role is strongly desired.

Exceptional service orientation, with keen ability to focus and deliver on guest needs.

Reliable and responsible character, with exceptional follow up and attention to detail.

Proven leadership skills in supporting employees to consistently attain personal, departmental and organizational performance goals.

Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

Ability to work effectively as an independent contributor, and as a part of a collaborative team.

Ability to convey and apply revenue management principles and practices essential

Must have keen analytic skills and data management abilities

Must have excellent written and verbal communication skills, franchise industry savvy, and proven track record in driving hotel performance success

Must have strong training, consulting, and persuasion skills

Must be fluent in Microsoft Word, Excel, and Outlook

Must have superior time-management and follow-through skills

Must be self-motivated, organized, and able to balance multiple project support requests beyond ongoing portfolio support requirements

Must thrive on exceeding goals and meeting deadlines

Extensive overnight travel required (approx. 90%)

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

Posted 10 Days Ago

Full time


About Us We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.

Keywords: Choice Hotels International, Inc., Rockville , Upscale Brand Operations Performance Support (BOPS) Director, Other , Rockville, Maryland

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