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CLERK (Initial Assistance Representative)

Company: Department Of The Treasury
Location: Rockville
Posted on: September 9, 2020

Job Description:

* DutiesHelpDutiesSummaryWHAT IS THE WAGE AND INVESTMENT DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.See Other Information for Locations.Learn more about this agencyResponsibilitiesWHAT DOES A CLERK (INITIAL ASSISTANCE REPRESENTATIVE) DO? As a Clerk (Initial Assistance Representative), you will serve as the first point of contact for all customers coming into the Field Assistance walk-in site. You will work with taxpayers and tax practitioners needing tax assistance, as well as, a variety of other individuals including higher-level management from Headquarters, IRS officials, news media and individuals who need to be directed to other offices. In this role, you will be responsible for assessing/determining the taxpayer needs and then directing them to the appropriate individual or area. You will also work to control the walk-in area traffic flow and demands.As an Initial Assistance Representative Clerk you will:* Provide assistance by assessing taxpayer needs and directing them to the appropriate individual.* Analyze and suggest resolution to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.* Assist taxpayers with inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations.* Examine returns, supporting documents, and monetary receipts for completeness and discrepancies.* Use word processing and other software to produce a variety of correspondence in proper format, with responsibility for procedural and grammatical accuracy, factual correctness, and adequacy of treatment.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.govTravel RequiredNot requiredSupervisory statusNoPromotion Potential05* Job family (Series)0303 Miscellaneous Clerk And Assistant* RequirementsHelpRequirementsConditions of Employment* Refer to Other Information* Click "Print Preview" to review the entire announcement before applying* Must be a U.S. Citizen or National* IRS Employees with Career or Career Conditional Appointments.QualificationsYou must meet the following requirements by the closing date of this announcement.GS-5 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: basic knowledge of research capabilities using relevant system (i.e., IDRS) and other research sources, and IRS functions and procedures in order to make appropriate referrals and provide guidance; Knowledge of and the ability to apply basic tax law; Knowledge of regulations and procedures related to administrative activities; and skill using word processing and other software and automation devices.You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.For Grade 5: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.* The experience may have been gained in either the public or private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.Education

Keywords: Department Of The Treasury, Rockville , CLERK (Initial Assistance Representative), Other , Rockville, Maryland

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