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IT Account Maintenance Analyst

Company: SAIC
Location: Rockville
Posted on: September 5, 2020

Job Description:

Job ID:

2014021

Location:

ROCKVILLE

,

MD

,

US

Date Posted: 2020-08-26

Category: Wage Determination (SCA)

Subcategory: Service Contract Act

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

The Account Maintenance Analyst is responsible for the management

of accounts for the DCIO-Ops & the Department of Health and Human Services

in support of over 10,000 end-users.  Support of accounts begin the first

day of employment until the departing date of the user, special requests for

Political Appointees and direct requests form DCIO. This position can be performed in Cookeville, TN; Washington DC; or Broomfield, CO.

Day to day

duties include:

·

Create, delete, disable and manage Active Directory User, Group

and Computer Objects

·

Create, manage and troubleshoot Hybrid Exchange 2010 and online

accounts, distribution lists and Shared Mailboxes

·

Utilize PowerShell scripts to create, update and disable Network

and Exchange accounts

·

Performs liaison activities for Server Infrastructure and Exchange

Tier 3

·

Provide expert advice into organizational IT capabilities to meet

desired business, technological and security needs

·

Provide access to network shared drive and folders

·

Provide reports to Upper Management to track/manage end user

activeness and access to the HHS network

·

Utilize PowerShell scripts to create, update and disable Network

and Exchange accounts

·

Create incident tickets through Service Now

·

Process Current, Disabled and New Employee Request Forms

·

Troubleshoot Microsoft Office 2010/ 2016 and Microsoft Office 365

·

Manage Government issued Mobile Devices through MaaS360

·

Provide Emergency Support as requested

·

Reviewing ServiceNow tickets for details and routing to functional

fulfiller teams

·

Team coverage 24x7

·

Additional duties as required

Qualifications

Required Education and Experience:

Must have a high school education and 5+ years of experience or an Associates degree and 3+ years of experience.

Must have at least 2 years of direct IT experience

Must have the ability to work in a team environment

Must be able to take on tasks and work independently  SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC . EOE AA M/F/Vet/Disability

Keywords: SAIC, Rockville , IT Account Maintenance Analyst, Other , Rockville, Maryland

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