IT Help Desk Tech Tier 2
Company: COMMUNITY SERVICES FOR AUTISTIC ADULTS & CHI
Location: Montgomery Village
Posted on: February 18, 2026
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Job Description:
Job Description Job Description POSITION SUMMARY Reporting to
The IT Manager at CSAAC, the IT Helpdesk Tech Tier 2 is responsible
for performing routine and complex technology duties for CSAAC.
Incumbents must have a dotted-line reporting relationship to the IT
Manager and the Director of Infrastructure Operations for the
purpose of coordinating information technology efforts for the
agency and ensuring consistency of technology support provided.
QUALIFICATIONS Education: High school diploma or equivalent.
Associate degree in computer science, information technology or
another related field preferred and or working towards. Experience:
Minimum one (1) year of computer helpdesk related work or intern
experience, as well as proficiency in Microsoft office applications
and customer service skills. Skills:Working towards A certification
and previous helpdesk related experience preferred. Other
certifications are a plus. Also, must possess strong written and
oral communication skills, as well as good organizational and
coordinative ability. Must possess and demonstrate strong
interpersonal skills with the ability to exercise patience, caring
and concern in new and sometimes stressful situations. Must be able
to drive and repair issues at multiple locations including all
building facilities and the residential homes. ESSENTIAL FUNCTIONS
Provide helpdesk support for all computer users at all CSAAC
facilities. Approximately 250 computers and laptops. Assist in
managing the residential houses network, computers, telephone
systems, and TV services. Float in and out of CSAAC’s Brookeville
and Wightman Campuses 2-3 times per week for technical assistance
and perform preventive maintenance on all systems. Serve as the
first line of contact and support for CSAAC’s time clock system.
Asset management and manage the IT inventory / bar code system.
Remotely check all CSAAC residential computers daily. Complete a
facility check and checklist when at the residential homes and
report any issues to the Director of Infrastructure Operations.
Assist CSAAC individuals with IT needs as needed. Walk users
through problem-solving process. Install, modify, and repair
computer hardware and software as needed. Clean up computers so
they run a peak performance. Dust and clean up computers, monitors,
and printers as needed. Run diagnostic programs to resolve
problems. Install computer peripherals for users. Follow-up with
users to ensure issue has been resolved. Assist with other AV needs
and promethean boards. Assist users with cellphone and office
telephone needs. Troubleshoot residential house smart thermostats
when connections are lost and reestablish the connection. Manage
and update CSAAC’s telephone directories. Assist the IT Manager
with IT needs as needed. Assist the Director of Infrastructure
Operations with other facility needs as needed. Be able to perform
any other related duties that may be necessary and assigned.
PHYSICAL REQUIREMENTS While performing the duties of this job, the
employee is regularly required to talk, hear, and use hands to
finger, handle or feel objects, tools, or controls. Specific vision
abilities required by this job include close vision. This position
requires frequent standing, walking, bending, kneeling and
stooping. The employee must frequently lift and/or move items over
20 pounds. The above statements are intended to describe the
general nature and level of work being performed by persons
assigned to this position or individuals within this
classification. They are not intended to be an exhaustive list of
all associated responsibilities, skills, efforts or working
conditions. CSAAC reserves the right to change, amend, add, delete
and otherwise assign any and all duties, responsibilities and
position titles as it deems necessary to meet the needs of the
business.
Keywords: COMMUNITY SERVICES FOR AUTISTIC ADULTS & CHI, Rockville , IT Help Desk Tech Tier 2, IT / Software / Systems , Montgomery Village, Maryland
