Scheduling Assistant II

Company: Apidel Technologies
Location: Lancaster
Posted on: February 17, 2026

Job Description:

Job Description Job Description Job Description: Callouts: Role is hybrid at either Lancaster, Harrisburg or Mechanicsburg office in PA. Mon and Fri from home, Tues-Thurs on site Serve as central point of contact for all incoming customer calls/emails Address customer questions/concerns as much as possible Delegate to appropriate individual/group if unable to address Log customer calls and report out weekly Assist schedulers with proactive customer contacts throughout job scheduling process Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.) Schedule customer appointments, issue reminders/confirmations Maintain log of all communications to report out weekly Provide other scheduler assistance as needed Assist in creating work packets Assist in processing bundled job cards Remove job holds once verified Create IVR appointments Assist in WO close out Schedule temp disconnects Investigate property damage claims and schedule work if liability is determined Not a driving role

Keywords: Apidel Technologies, Rockville , Scheduling Assistant II, IT / Software / Systems , Lancaster, Maryland