Electronic Security Systems Help Desk Technician (Job Number: 1348)

Company: Johnson Controls Federal Systems
Location: Springfield
Posted on: January 17, 2026

Job Description:

Job Description Job Description Salary: Pay grade: 171 We are seeking a Electronic Security Systems Help Desk Technician to join our federal team at our DEA Headquarters / Springfield, VAlocation. This role is seated at the help desk and is responsible for supporting the DEAs access control and video surveillance systems through ISPAs ticketing system. You will be the first point of contact for resolving CCure 9000 and Milestone XProtect issues, ensuring smooth operations across DEA facilities within the National Capital Region. At Johnson Controls, we support our nations most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure. Shift: Monday Friday, 8 hours/day between 6:00 a.m. 6:00 p.m. Compensation: $34.00 - $45.00 / hour. (Compensation based on experience and qualifications) Benefits:Eligible for benefits on first day of employment Vacation: 3 weeks of paid vacation per calendar year, plus standard holidays, 5 days sick leave, 3 floating holidays Travel Required:Minimal occasional travel to DEA facilities within the National Capital Region (NCR) as required As a Electronic Security Systems Help Desk Technician, you will: Monitor and respond daily to submitted CCure and Milestonehelp tickets. Acknowledge receipt of tickets and gather additional information from end users. Document troubleshooting steps, resolutions, and updates in the ticketing system. Close completed tickets and escalate unresolved issues to the COR weekly. Provide weekly reporting on ticket status, common issues, and resolution times. Troubleshoot and support: CCure 9000 (v3.0 or higher)access control systems Milestone XProtect Corporate (2022 or higher)video management systems iSTAR Door Controller hardware, Recording Servers, encoders, and decoders Configure and modify badge programming, monitor views, and camera settings. Maintain a detailed log of help desk activities. Required Qualifications: Active/current Secret Clearance (must be maintained throughout employment). Hands-on experience with: CCure 9000 (v3.0 or higher) Milestone XProtect Corporate (2022 or higher) Software House Level 2 CCure 9000 Installer/Maintainer Certification Strong documentation and troubleshooting skills. Preferred Qualifications: Experience working in a federal or highly regulated security environment. Familiarity with security network equipment (encoders, decoders, recording servers). Strong communication and customer service skills in a help desk setting. Preferred Education: Technical certification or degree in IT, electronics, or security systems (preferred but not required). Who We Are At Johnson Controls (NYSE:JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect. To learn more about who we are and what we do, please check out ourTake a Journeyvideo. Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms: Named toFORTUNEs Most Admired Companies List Corporate Knights Global100 Most Sustainable Corporations in the World Named to ForbesNet Zero Leaderslist CDP 2023Climate Change 'A List' Ranked 67 on the Drucker Institutes list ofbest-managed companies in America ForbesBest Employers for Diversity NewsweekAmericas Greatest Workplaces for Diversity Ethisphere 2024World's Most Ethical Companieslist for the 17th time NewsweekAmericas Greatest Workplaces for Women in 2024 Named toNewsweek Americas Greatest Workplaces for Veterans 2024 / 2025listing Named toForbes Americas Best Employers for Veterans 2024 Named one of the top military friendly employers by military.com. Johnson Controls is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visitwww.johnsoncontrols.com/careers Division: JCFS (Johnson Controls Federal Systems) LI-JW2 LI-Onsite

Keywords: Johnson Controls Federal Systems, Rockville , Electronic Security Systems Help Desk Technician (Job Number: 1348), IT / Software / Systems , Springfield, Maryland