Assistant Vice President, Insights and Analytics
Company: Navy Federal Credit Union
Location: Vienna
Posted on: January 14, 2026
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Job Description:
Oversee and direct the data science, process improvement, and
experience analytics functions for Digital with a focus on
delivering actionable insights, analytics initiatives, and process
improvements aligned with the organization’s strategic goals and
transformation initiatives. To coordinate, assess, and synthesize a
wide range of intelligence sources (including behavioral data,
member-reported feedback, collaborative member research, impact and
outcome measurements, competitive benchmarking, and system
performance) to support data-driven decisions for Digital in
pursuit of organizational and enterprise priorities. To
continuously monitor and evaluate team workloads, adjusting as
needed to ensure quality, staff performance, and alignment with
organizational, portfolio, and enterprise, goals. Serve as subject
matter expert pertaining to data functions, systems, policies
and/or procedures. Act as VP in the incumbent’s absence.
Responsibilities • Direct, coordinate and oversee analytics and
data science activities relating to operational functions,
workflows, processes, member journeys, experience outcomes and
other business-challenges with a focus on delivering actionable
insights to all levels of the organization. • Provide routine and
on demand/ad hoc analytics deliverables for all levels of the
organization • Deliver self-service analytics and insight resources
that drive scalable and sustainable impacts • Oversee analysis to
determine the impacts and efficacy of initiatives and programs to
key stakeholders to inform strategic decision making • Evaluate
operational efficiency and effectiveness, and make recommendations
for improvements through industry benchmarking and analysis of
internal and external trends, markets and best practices • Identify
areas of improvement; determine solutions; implement
enhancements/changes to improve operations, standards and results •
Prioritize analytical projects and delegate assignments, including
project analysis, requirements definition, and implementation of
program modifications and enhancements • Oversee the analytics
project portfolio to ensure alignment with objectives, scope, and
timelines; partner with project teams to deliver solutions that
meet all business requirements • Provide forward thinking technical
expertise in current and emerging technologies, trends and
practices; analyze and provide recommendations on the adoption on
new technologies and skills (AI) to drive enhancements • Lead or
participate in cross-departmental project teams • Perform
supervisory/managerial responsibilities o Ensure adequate/skilled
staffing; select employees o Establish performance goals and
priorities o Prepare, conduct and review performance appraisals o
Develop, mentor and counsel staff o Provide input and/or prepare
budget requirements for Annual Financial Plan (AFP) o Ensure
section/branch goals and objectives align with division/department
strategy o Ensure efficiency of operations o Leadership Level -
Manage daily activities • Leadership Level - Manage daily
activities • Perform other duties as assigned Qualifications •
Master’s degree in Mathematics, Statistics, Economics, Finance, or
related field, or the equivalent combination of experience,
education and training • Advanced skill in leading and setting
priorities for cross functional and multi-discipline analytics
organizations • Advanced knowledge of data querying, reporting,
analysis, and operations research, including statistical methods
and modeling • Working knowledge of traditional process improvement
methodologies • Working knowledge of Agile development practices •
Advanced skill analyzing statistics and reports to determine
business performance and trends • Significant experience in
managing cross-functional, multi-dimensional teams and projects of
the highest complexity which have business risk and impact •
Significant experience in managing multiple priorities
independently and/or in a team environment to achieve goals •
Advanced skill presenting findings, conclusions, alternatives and
information clearly and concisely to stakeholders & management •
Significant experience in demonstrating thought-leadership,
initiative-taking, decision-making and creativity solving business
problems • Advanced skill maintaining accuracy with attention to
detail and meeting deadlines • Advanced skill using innovative
thinking to solve problems and facilitate the decision-making
process • Advanced skill exercising initiative and using good
judgment to make sound decisions • Significant experience in
supervising and leading employees • Advanced verbal and written
communication skills • Advanced organizational, planning and time
management skills • Advanced word processing and spreadsheet
software skills • Demonstrated Capability to lead remote teams
Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane,
Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 |
141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road,
San Diego, CA 92131 Required Skills • Analytics • Leadership
Consulting • Strategic Planning • Team Management About Us Navy
Federal provides much more than a job. We provide a meaningful
career experience, including a culture that is energized, engaged
and committed; and fierce appreciation for our teams, who are
rewarded with highly competitive pay and generous benefits and
perks. Our approach to careers is simple yet powerful: Make our
mission your passion. • FORTUNE 100 Best Companies to Work For®
2025 • Yello and WayUp Top 100 Internship Programs • Computerworld®
Best Places to Work in IT • Newsweek Most Loved Workplaces •
FORTUNE Best Workplaces for Women ™ 2024 • 2025 PEOPLE® Companies
That Care • Newsweek Most Trustworthy Companies in America •
Military Times 2024 Best for Vets Employers • Best Companies for
Latinos to Work for 2025 • Forbes® 2025 America’s Best Large
Employers • Forbes® 2025 Americas Best Employers for New Grads •
Forbes® 2025 Americas Best Employers for Tech Workers • 2025
RippleMatch Campus Forward Award Winner for Overall Excellence •
Military.com Top Military Spouse Employers 2025 • 2025 Handshake
Early Talent Award
Keywords: Navy Federal Credit Union, Rockville , Assistant Vice President, Insights and Analytics, IT / Software / Systems , Vienna, Maryland
