Salesforce Technical Architect-Specialist Master
Company: Deloitte
Location: Rockville
Posted on: May 16, 2022
Job Description:
Salesforce Specialist Master
Customer & Marketing is creating a new model for a new age-we're an
agency and a consultancy. Understanding the digital space and
preparing for what's next is at our core. We help clients reimagine
how profits are made, how relationships are created and led; we
reshape how work gets done and rewire the competitive fabric of
entire industries. That's the power of driving disruption. That's
Customer & Marketing.
Work you'll do
A Specialist Master at Deloitte has deep expertise in a subject
area and works within an engagement team to identify the
organization's needs, defines the business or technology
architecture, plans how large projects will be delivered, oversees
the solution design and implementation, manages the progress of the
team and activities, and confirms work products meet our firm's and
the client's quality standards. Additionally, Specialist Masters
are expected to mentor/coach staff, contribute to sales activities,
and develop eminence through writing papers and/or presenting at
conferences. A summary of the expectations is provided below:
- Client Service: Advise client on leading practices and
technology/industry trends, application/integration architecture,
solution design, and implementation leading practices. Build
lasting relationships through day to day interactions with key
client managers and staff.
- Delivery: Bring the functional/technical experience and
knowledge to deliver solutions which allow clients to achieve their
business strategy. Present technical alternatives and supporting
recommendations aligned with the client's business and technology
requirements. Contribute to project estimating, planning,
contracting and staffing activities. Manage technical and/or
functional teams to design, build, test and implement enterprise
applications. Anticipate, raise, and resolve issues which pose risk
to the project. Monitor progress and quality. Track and report
status.
- Business Development: Participate in sales pursuits as a
pursuit team member or subject matter advisor. Participate in the
oral presentation of the proposal to highlight relevant experiences
that position Deloitte as the preferred supplier. Develop and
maintain relationships with client stakeholders to establish and
maintain our status as a trusted advisor.
- People Development: Perform role of mentor and coach to help
others achieve their career objectives. Actively participate in
recruiting and onboarding activities. Develop staffing plans and
screen candidates for positions on projects. Provide leadership and
support for staff on projects and in local offices. Perform regular
check-ins with team members and people for which you coach as a
part of the performance management process.
- Eminence: Contribute to go-to-market and internal initiatives
which drive growth of the practice, drive efficiency and
profitability, improve quality, and increase the knowledge of our
staff. Co-author articles, whitepapers, or presentations. Speak at
conferences, universities, or other forums to promote Deloitte's
brand.
The team
Digital Customer offering focuses on designing and implementing
sales and service experiences, capabilities, and architectures to
bring customer strategies to life. The ambition is to be the best
in the world at driving customer transformation through the
development of clever commercial strategies, distinctive
experiences, and the application of digital technologies. We help
make the "creative digital consultancy" real and in doing so, make
new markets
Professionals will serve our clients through the following types of
work:
- Emerging - enables different capabilities throughout Lead to
Fulfillment life cycle, we are closely aligned in assisting clients
in providing a high-quality customer experience and executing
efficient processes.
- Sales Excellence & Service Excellence - Integrate the latest
technologies with leading-edge strategies, insights, experiences,
and talent to enable outstanding customer service
- Salesforce - Deloitte unleashes the powerful Salesforce
platform for our clients to drive the best possible outcomes and
redefine engagement. We innovate like never before by creatively
using technology to help enhance digital customer and employee
experiences for our clients.
Qualifications
Required
- Eight+ years of consulting and/or CRM implementation
experience
- Four full life-cycle Salesforce implementations with strong
expertise in two of the following modules: Sales Cloud, Service
Cloud, Community Cloud, App Cloud
- Experience managing at least two large-scale full-life cycle
implementations of CRM solutions
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP,
other)
- Limited immigration sponsorship may be available
- Ability to travel up to 50% (While up to 50% travel is a
requirement of the role, due to COVID-19, non-essential travel has
been suspended until further notice)
- Bachelor's degree in computer science, information systems, or
other technology-related field
Preferred
- Previous "Big 4" experience
- Salesforce Certifications
- Experience with Wave Analytics, Lightning, AI, Blockchain
Eloqua, Exact Target or Marketo
- Strong oral and written communication skills, including
presentation skills in MS PowerPoint and Visio
- Strong problem solving and troubleshooting skills with the
ability to exercise mature judgment
- Experience presenting to clients or other decision makers to
present and sell ideas to various audiences (technical and
non-technical)
- Expertise in other technology domains (Data, Cloud storage,
integrations, etc.)
sftecharch
Keywords: Deloitte, Rockville , Salesforce Technical Architect-Specialist Master, IT / Software / Systems , Rockville, Maryland
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