PBX Telecom Technician

Company: Powersolv
Location: Rockville
Posted on: March 27, 2020

Job Description:

Scope of Work Candidate would conduct an analysis for a Voice and Unified Communications solution to include Contact center processes. The analysis will need to consider both Hybrid solutions and Unified Communications as a Service to include a cost-benefit analysis to guide the roadmap decision by clearly showing the financial implications of each in a thorough, comparative, tailored manner. The analysis needs to baseline the current enterprise PBX telecommunications environment, skypeteams telephony pilot, Centrex service, local and long-distance CLEC support and provide a high-level risk profile of the current architectural state, with recommendations on key areas that require addressing. The objective is to seamlessly integrate the old with the new road mapping the right technology strategy and investment and helping to better migrate and manage change. Responsibilities Identify and mitigate at risk technologies, be they aging, end of life or at threat. Determine requirements around technology solution and design. Document current PBX functional integration points. Document current contact center functional integration points. Document key performance indicators (KPIrsquos) for the contact center and UC Environment. Document key risk indicators (KRIrsquos) for the contact center and UC Environment. On PremiseHybrid solution architecture. High Availability Disaster Recovery. Integration between 3rd party adjuncts. Deliverables Create a cost benefit analysis matrix across upgrading current premises-based PBX Communications platform, Hybrid cloud, public cloud, private cloud environments to include recommendations on which solution category is best and why Timeline estimations to implement potential technology direction based on cost, time to implement, and risk. Creation of final report and presentation to Client, including hand off of documentation and findings.

Keywords: Powersolv, Rockville , PBX Telecom Technician, IT / Software / Systems , Rockville, Maryland