Customer Service - Program Coordinator

Company: Quadrant, Inc.
Location: Rockville
Posted on: January 25, 2023

Job Description:

Health Information Research /Customer Service Assistant
Rockville MD - Remote or Hybrid

MUST:
1+year of experience
Must be able to respond to inquiries both verbally and in writing in Spanish
Experience working in the health information field and healthcare terminology knowledge
Ability to conduct research
Strong customer service skills
Proficient with Microsoft Office Suite as well as various databases
Confident in ability to prepare and give presentations using Power Point
Experienced creating spread sheets and reports using Excel
Comfortable working in a deadline driven environment
Bachelors Agree in a Science or health-related field


DUTIES:
Respond to inquiries by phone calls, email, and Live Chat
Answer incoming telephone calls and assess callers needs
Draft responses to inquiries in Spanish and English
Gather data and conduct research
Scan health literature information that will be assist with responding to inquiries.
Participate in developing materials and publications that will be used to respond to medical inquiries
Review health-related and medical journals to articles
Prepare monthly presentations for continuing education related to treatment in the healthcare field and of rare diseases
Provide support at professional healthcare meetings
Perform other duties as assigned


*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Keywords: Quadrant, Inc., Rockville , Customer Service - Program Coordinator, Hospitality & Tourism , Rockville, Maryland