Retail Customer Service Specialist

Company: DICK'S Sporting Goods
Location: Rockville
Posted on: November 26, 2022

Job Description:

You have a passion for sport, for the community and for customer service. So do we. DICK'S Sporting Goods is seeking people-first teammates to join our team.

On our team, everyone plays a critical role providing genuine, helpful, and friendly service to help our athletes perform at their best and enjoy their sport. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference and join the world's greatest sports team, APPLY TODAY!
ABOUT THE ROLE:
Our store associates are passionate about creating a hassle-free shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize. They are constantly learning, supporting their team across all departments, and contributing to an overall fun store culture!

ROLE RESPONSIBILITIES:

• Greet everyone and proactively approach customers to support their shopping experience
• Serve as primary customer service provider at the front end and liaison between customers and management
• Ensure customers receive outstanding service by adhering to and enforcing customer service programs
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
• Uphold company standards for merchandise presentation of the best brands in sporting goods
• Promote company programs (i.e., warranty sales, loyalty program, seasonal promotions, etc.)
• Create an inclusive store environment where everyone (associates & customers) feels welcome, safe, and is treated with respect
• As business needs arise, other tasks may become necessary to support the team and the store
  
  Qualifications
  TEAMMATE TRAITS:
  Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
  
  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented REQUIRED QUALIFICATIONS:
    
    • Flexible availability - including nights, weekend, and holidays
    • Prior retail sales, cashier, or customer-focused experience preferred
      All Teammates are required to adhere to all safety policies and procedures.

Keywords: DICK'S Sporting Goods, Rockville , Retail Customer Service Specialist, Hospitality & Tourism , Rockville, Maryland