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Shift Manager

Company: Poyoteca Rockville Inc
Location: Rockville
Posted on: May 16, 2022

Job Description:

Job Description Poyoteca Peruvian Rotisserie is a fast casual Peruvian rotisserie chicken concept that is fast paced and collaborative. We look for people with positive attitudes and the desire to work as a team. Shift Manager responsibilities include: Overseeing and working with restaurant staff, ensuring quality dining Managing inventory and making appropriate supplier orders, as needed Resolving guest issues and ensuring all guest leave the restaurant happy Job brief We are looking for a Shift Manager to ensure all daily activities run smoothly and efficiently. Shift Manager responsibilities include ordering from suppliers based on our needs, managing and supervising restaurant staff performance, and ensuring guests have an excellent experience. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays. Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests. Responsibilities Ensure quality of food and service through training and management of staff Coordinate communication between front of the house and back of the house staff Ensure staffing is adequate to provide a high level of service Work directly with guests to resolve any issues that might arise during service Manage pars and place supplier orders as needed to ensure no stock outs Work with General manager to handle new employees--- onboarding (scheduling trainings and ordering uniforms) Monitor compliance with safety and hygiene regulations Gather guests--- feedback and recommend improvements to our menus Requirements Work experience as a Shift Manager or similar role in the hospitality industry Familiarity with restaurant point of sale software, like Toast Ability to multitask and juggle multiple things at once Good math and reporting skills Customer service attitude Communication and team management abilities Availability to work within opening hours (e.g. evenings, holidays, weekends) High school diploma; additional certification in hospitality is a plus

Keywords: Poyoteca Rockville Inc, Rockville , Shift Manager, Hospitality & Tourism , Rockville, Maryland

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