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Vice President, Operations - Cambria Hotels

Company: Choice Hotels International, Inc.
Location: Rockville
Posted on: February 16, 2021

Job Description:

Vice President, Operations - Cambria Hotels About Choice Hotels In the hospitality industry, people matter. Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. Choice currently franchises more than 7,100 hotels, representing nearly 600,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, the Choice family of hotel brands provides business and leisure travelers with a range of high-quality lodging options throughout the United States and internationally. Cambria Hotels offer design forward accommodations and the chance to enjoy little indulgences when you're away from home. At Cambria Hotels, enjoy little indulgences designed to help you stay inspired and stay at your best. Treat yourself to craft beer in our stylish bar, get to work in our spacious meeting spaces, or unwind in design forward guest rooms with spa-inspired bathrooms and premium bedding. For more information on the Cambria Brand, click the following link: www.choicehotels.com/cambria . At Choice Hotels, we welcome and respect your voice while fostering a culture that empowers you to learn, grow, and make an impact. We are at an exciting intersection of the hospitality and franchising sectors, fueled by the power of technology. The Vice President, Operations - Cambria Hotels The leader will be responsible for driving the success of the overall Cambria brand through unit level property performance initiatives as well as the identification and implementation of operational policies and procedures for consistent execution across the portfolio. The leader must be effective in building relationships across multiple internal and external stakeholder groups to identify and implement areas for continued brand and category growth at both the top line and GOP levels. The role will be responsible for Management Company certification, selection, and partnership in achieving business and brand objectives. The successful leader will have metric accountability for portfolio performance including guest satisfaction, Owner retention, total revenue, RPI, and GOP. The position will work across the matrixed organization in partnership with Revenue Management, Loyalty, Marketing, Technology, Procurement and Distribution to drive overall revenue growth, including F&B. The role will work with the Business Intelligence Group (BIG) to develop performance metrics and data capture aligned with Choice Hotels International's (CHI) strategic objectives. The role will be responsible for ongoing, continuous improvement of the brand experience for guest impact and retention, financial performance, and operational consistency. Additionally, for wholly-owned hotels, accuracy of forecasting revenue and operating costs - including costs below GOP to EBITDA-and all capital planning are priorities. Reports to SVP, Upscale Brands Cambria and Ascend, Janis Cannon , and direct reports for this position include: Sr. Director of Brand Operations Performance Support (BOPS), Director of Revenue Strategy, and Pricing and Director of Cambria Sales Operations. Primary Duties and Responsibilities Operational Excellence Prioritized focus on guest satisfaction, top line revenues, and GOP performance. Through diligent oversight and review of brand, guest reviews, macro trends and the competitive set, create sustainable programs and processes informed by brand strategy to drive guest loyalty, lower customer acquisition costs and improve overall financial performance (top and bottom line).-- Manage the Upscale BOPS organization to create greater value for Owners and Brand through market and channel mix sales strategy to deliver high yield revenue and competitive category profitability.-- Focus on guest loyalty and advocacy through consistent delivery of brand programs and the identification, execution, and measurement of programs to enhance brand performance. Responsible for annual Cambria operational budget.-- Partner in the development of quality audits and initiate corrective action plans across brand portfolio to drive guest satisfaction and preference. Oversight Management Groups Establish and partner with Ownership/REIAM and Management groups to enhance the brand's value proposition and growth opportunities.-- Develop and manage certification program for approved Management Companies to operate brand. Partner to determine management companies' requests (wholly owned) for CHI capital projects and approval.-- Establish regular reporting and cadence with Ownership and Management groups to maximize brand performance.-- Build programs for property-based GM's and F&B teams to drive guest satisfaction and profitability. Conduct informational and educational monthly sessions with GM's and operating groups. Talent Acquisition and Performance Management Exhibit a growth mindset with the ability to identify and maintain a talent pipeline.-- Engage in industry associations and external groups to position CHI as a preferred employer. Develop team and build/measure succession plans. Promote an agility-oriented culture by leading and effectively communicating strategic change initiatives and organizational impacts.-- Manage the team to achieve or exceed department goals by leveraging internal and external resources and by driving a continual focus on Best Practices and a deeper understanding of the business. Lead with inspiration for engagement and impact to activate matrixed organization and external stakeholders around common vision and objectives.-- Possess a sense of urgency and ability to drive results. The Person Must be able to uphold Choice's Values - performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, accountability, and respect. Dynamic and highly intelligent leader who inspires confidence and credibility throughout the organization. Expertise in leading cross-functional team in matrixed organization. Must have strong organizational influence, motivation, and consensus building skills. Ability to leverage data for fact-based decision-making. Flexibility in creating and making changes or re-directing initiatives to continuously improve the strategy and organization, showing comfort with change management, and working in a matrix-based organization. Qualifications Bachelor's degree or equivalent experience is required. 15+ years of operational experience with a major hotel group and/or hotel management company including on property (GM) and above property leadership roles. Significant success in developing and implementing effective strategies for positive change and enhanced profitability. P&L responsibility for a multi-unit portfolio. Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity. Posted 30+ Days Ago Full time R12798 About Us We bring together the people, brand and technology that enable the success of others - welcoming every guest, every partner, everywhere their journey takes them.

Keywords: Choice Hotels International, Inc., Rockville , Vice President, Operations - Cambria Hotels, Hospitality & Tourism , Rockville, Maryland

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