MEDICAL ASSISTANT (HCA I)
Company: Planned Parenthood of Metropolitan Washington DC
Location: Rockville
Posted on: September 21, 2024
Job Description:
Description:Provide the foundation on which Planned Parenthood
of Metropolitan Washington DC, Inc. (PPMW) builds efficient,
professional health centers. As the initial point of contact with
clients and the public, the HCA must represent the PPMW commitment
to quality healthcare and excellent customer service. Responsible
for the performance of front desk, telephone and health care center
duties and adherence to PPMW's policies, procedures and medical
standards and guidelines, using a customer centered approach to
health care delivery.Requirements:(Core for all HCAs)
- Display initiative in maintaining an attractive and impeccably
clean clinic environment, including public restrooms, waiting
areas, lab, exam rooms, and reception area.
- Ensure the good working condition of office and lab equipment
identifying and reporting malfunctions promptly.
- Participate in PPMW's inventory program to ensure adequate and
accurate inventory.
- Participate in all clinic efforts to achieve benchmarks set for
excellence of care and productivity.
- Demonstrate consistent excellent customer service.
- Greet clients and visitors in a positive, warm, caring,
friendly manner.
- Safeguard the privacy and protected health information of
clients in compliance with law and PPMW policies.
- Ensure that Request for Medical Services and Acknowledgement of
Receipt of HIPAA Privacy Information has been signed by the client
prior to the provision of care.
- Participate in PPMW's Risk and Quality Management (RQM) and
Referral Follow-Up programs. HCA-Level OneHCA consistently performs
the essential functions of the job and one of the following job
functions:Front Desk/Reception (Function 1)
- Manage flow of clients and visitors in the reception area.
Process over the counter sales of medications.
- Process incoming and outgoing faxes.
- Record incoming payments according to PPMW policy and procedure
guidelines.
- Maintain adequate inventory of supplies, forms and other items
as necessary.
- Collect and input client registration information.
- Provide patients with forms and fact sheets essential to the
level of services requested.
- Complete day-end procedures such as preparing deposit and
balancing cash drawer according to PPMW policy.
- Maintain strict cash control.
- Assess client finances, which may include verifying insurance,
health plan authorization, determining grant eligibility, or
determining sliding-fee scale status.
- Ensure that patient visits are initiated, entered and closed in
a timely manner.
- Collect fees per PPMW guidelines, and complete appropriate
documentation.
- Provide general information and patient education.
- Document phone conversations in patient records as indicated.
Facilitate appointment scheduling.
- Triage and refer calls appropriately.
- Assign electronic tasks for RN/clinician calls.
- Disburse contraceptive supplies with correct authorization and
documentation.
- Ensure adequate inventory of supplies at dispensing
station.
- Ensure that prescription labels are present and product inserts
are given as indicated.
- Respond efficiently to requests to telephone/mail/electronic
requests for refills. Family Planning Clinical Assistant (Function
2)
- Collect vital signs (blood pressure, pulse, temperature,
height, weight) as indicated for client visits.
- Interview client to attain appropriate information about health
history, primary purpose of visit, and needs assessment.
- Work in conjunction with the clinician, RN, or physician.
- Complete chart and billing documentation accurately to include
all labs performed, supplies given and patient care.
- Ensure and document that appropriate education/fact sheets are
provided for any education provided by the HCA.
- Ensure that informed consent including review of risk,
benefits, and alternatives is obtained and all appropriate forms
are completed and signed prior to the provision of any special
services/procedures.
- Set up, maintain, and clean exam rooms for all procedures
(leep, colpo, larc, etc)
- Maintain adequate inventory of all supplies, promptly alert
Center Manager of any supply requests.
- Audit exam rooms to ensure supplies are stored correctly and
used or discarded prior to expiration.
- Perform venipuncture and finger stick blood collection.
- Perform basic on-site lab tests such as pregnancy testing,
urinalysis, hemoglobin, and Rh typing.
- Perform rapid-result HIV testing and short-term counseling in
compliance with local regulations and CDC procedures.
- Collect and appropriately prepare and package specimens for
transport to off- site laboratories.
- Collect vital signs (blood pressure, pulse, temperature,
height, weight) as indicated for client visits.
- Maintain lab according to OSHA and CLIA standards and
guidelines.
- Perform routine autoclave maintenance including draining,
cleaning, and spore testing.
- Ensure accuracy of lab logs, including findings and follow-up
per protocol.
- Perform and record all laboratory controls.
- Participate in laboratory proficiency testing program and
annual lab skills competency evaluation.
- Disburse contraceptive supplies with correct authorization and
documentation.
- Ensure adequate inventory of supplies at dispensing
station.
- Ensure that prescription labels are present and product inserts
are given as indicated.
- Respond efficiently to requests to telephone/mail/electronic
requests for refills.
- Provide appropriate referrals and information (prenatal care,
adoption) to clients who do not desire abortion.
- Discuss client's social support and offer additional supports
(talk lines, websites, community resources) as indicated.
- Conduct intimate partner violence (IPV) and reproductive
coercion screenings; address positive screenings or refer to
RN/clinician/physician.
- Advise client of all abortion methods appropriate for
gestational age.
- Educate client about desired abortion method, including review
of risks and benefits.
- Ensure that informed consent is obtained, and all appropriate
forms are completed and signed.
- Give and document the appropriate fact sheets for any education
provided by the HCA.
- Offer information about contraception and safer sex to all
clients.Primary Care Clinical Assistant (Function 3)o Physical
Examso Incision & drainageo Cryotherapyo EKGo Rapid Flu Test/Rapid
Strep Testo Fecal Occult Blood Testo Vaccines/Vaccine
Administration:-Different administration for different vaccines (IM
vs intradermal for Mantoux TB test)-College aged, required
vaccinations (ie MMR, Varicella titers, etc)-Regular Flu shots for
Diabetics-PCV13 and PPSV23 depending on age and immunization
hx-Pregnancy related vaccines (Tdap, etc)-Gardasil depending on age
and immunization hx-Plant and read PPD's
- Maintain adequate inventory of all supplies; promptly alert
Center Manager of any supply requests.
- Perform basic on-site lab tests such as urinalysis, hemoglobin,
and glucose
- Collect and appropriately prepare and package specimens for
transport to off- site laboratories.
- Collect vital signs (blood pressure, pulse, temperature,
height, weight) as indicated for client visits.
- Maintain lab according to OSHA and CLIA standards and
guidelines.
- Ensure accuracy of lab logs, including findings and follow-up
per protocol.
- Perform and record all laboratory controls.
- Participate in laboratory proficiency testing program and
annual lab skills competency evaluation
- Provide appropriate referrals
- Conduct intimate partner violence (IPV) and reproductive
coercion screenings; address positive screenings or refer to
RN/clinician/physician.
- Ensure that informed consent is obtained and all appropriate
forms are completed and signed.
- Give and document the appropriate fact sheets for any education
provided by the HCA.Surgery Assistant (Function 4)
- Prepares rooms before and cleans rooms after procedures,
ensuring all materials needed by the clinician are present and
ready for use.
- Assists the client and clinician as needed during the
procedure.
- Supports the client in their immediate post-procedure recovery,
including transfer to a monitored recovery area when
indicated.
- Recognizes typical/atypical intra- and post-procedure client
status and requests assistance appropriately.
- Assess client's pregnancy decision.
- Provide appropriate referrals and information (prenatal care,
adoption) to clients who do not desire abortion.
- Discuss client's social support and offer additional supports
(talk lines, websites, community resources) as indicated
- Conduct intimate partner violence (IPV) and reproductive
coercion screenings; address positive screenings or refer to
RN/clinician/physician.
- Advise client of all abortion methods appropriate for
gestational age.
- Educate client about desired abortion method, including review
of risks and benefits.
- Ensure that informed consent is obtained and all appropriate
forms are completed and signed.
- Give and document the appropriate fact sheets for any education
provided by the HCA.
- Offer information about contraception and safer sex to all
clients.
- Perform and record all laboratory controls
- Perform basic on-site lab tests such as pregnancy testing,
hemoglobin, and Rh typing.
- Perform venipuncture and finger stick blood collection.
- Collect vital signs (blood pressure, pulse, temperature,
height, weight) as indicated for client visits.
- Interview client to attain appropriate information about health
history, primary purpose of visit, and needs
assessment.Qualifications:
- High school diploma, GED or equivalent certification
required.
- Certification as medical assistant preferred.
- Minimum 2 years of customer service or related experience
preferred.
- Family planning experience preferred.
- Demonstrated ability to perform work accurately and with
attention to detail. Compensation details: 24-28 Hourly
WagePIe7a8942217e0-26289-34892739
Keywords: Planned Parenthood of Metropolitan Washington DC, Rockville , MEDICAL ASSISTANT (HCA I), Healthcare , Rockville, Maryland
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